CPA Ontario Professional Development live course “Personal Productivity – Getting Organized for Peak Performance” – October 23, 2020

“You will never find time for anything. If you want time, you must make it”. Charles Biston

Time is one of our most precious and limited resources. Effective time management is an indispensable skill that can be learned.

This seminar lays the groundwork to help you manage your time simply and effectively and become more productive in the process.


Participants will learn how to:

  • Apply the 80/20 rule
  • Structure your week to make the most effective use of your time
  • Categorize tasks using the Urgent/Important Matrix
  • Establish Priorities
  • Use a range of time management tools and techniques for increased productivity


Anyone who wants to increase their personal productivity and achieve more with less effort.


Friday, October 23, 2020

Time: 8:30am to 12:15pm Eastern Time

Presenter: Paula Connolly with Mackay Byrne Group

Emotional Intelligence half day course with CPA Ontario, October 15th, 2020

Part 1
Emotional Intelligence: The three most important EQ skills needed in business today.

Most people realize that being emotionally smart helps in business, and there’s no shortage of empirical evidence to suggest that this realization is pretty accurate. The real question is: can people learn to be more emotionally smart? The answer is, yes. As with all forms of intelligence, there is a natural aptitude, nature, and a learned component, nurture. Individuals displaying high emotional quotients likely got lucky in both areas, born with the abilities and surrounded by good role models. Another way to boost your skills is by attending an experiential webinar that provides a nurturing of abilities.

This, do not miss, webinar gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends…. emotion.

We explore three areas that each participant brings to their interactions: Curiosity, Resilience, and Empathy.

How is it that some people seem to coast through even the most difficult circumstances with relative ease while others are floored by them? Why is it that some employees almost never have a customer complaint made against them even if they make the same mistake as everyone else does? And why do we like going for coffee with one person more than with another? Because some people are more emotionally smart than others. And as a result they’re more resilient, more empathetic, and more interesting. Does this mean that some people, “got it” and others don’t? Thankfully, no. We all can reap the benefits of being emotionally intelligent because much of emotional I.Q. (E.Q.) is learned

Part 2
Emotional Intelligence in Difficult Situations: Serenity, Courage, Wisdom
To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult colleagues and clients requires that we be at are best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of Emotional Intelligence in difficult situations.

•Intrapersonal (control our emotions to be in control of our interactions)
• Uncover the underpinning of confidence: realistic self-regard, positive perceptions.
• Learn to tolerate the stresses of that upset our balance and affect our performance.
Interpersonal (strategies to deal with difficult people)
• Understand why people are difficult
• Practice the best approach when dealing with a myriad of difficult client types
• Prevent communication breakdowns

Client Engagement During the Pandemic: Virtual Image & Networking Skills

Disruption… Opportunity… Prosperity

We know we want to engage with our clients and grow our client base, but now it seems
more dicult than ever to do so. Join us for an illuminating virtual series to learn the best
approaches to serve you and your clients.

  • Virtual First Impressions
  • Professional Image (on camera and in-person)
  • Client Engagement (engagement during the pandemic)
  • Client Networking (attending live/virtual/internal/external events)

Customizable timelines: 1.5 hour to 2 hour session or choose 20 minute modules.

Click here for a PDF with full details

Click here to learn more about our Virtual Presentations

World Compliance Seminars – Oct. 28th – Leading and Engaging Remote Teams and Developing a Successful Results-Based Work Culture

This webinar provides tips on how to successfully support your team and drive results, with empathy and understanding, as we continue to work remotely. You will learn how to establish clear expectations for remote work, to stay connected with your team, and to promote teamwork to achieve results, while remaining flexible.

To protect our health, more and more companies are asking employees to work remotely for the foreseeable future. In fact, many organizations are considering a permanent shift to work-from-home for many roles. As a leader, you can no longer evaluate how things are going by walking around the office, checking in on staff and holding impromptu problem-solving meetings.  Managing a remote team presents many new challenges ranging from technical requirements, to how to stay connected, and how to monitor and produce results.

  • Understand challenges of managing a remote team
  • Understand key leadership competencies to successfully manage a remote team
  • Learn from the experience of leaders of remote teams
  • Learn strategies to improve your success as a remote leader
  • Adapt a new leadership mindset
  • Integrate technology tools to stay connected and to monitor performance
  • Identify challenges of managing a remote team
  • Identify key leadership competencies to successfully manage a remote team
  • Evaluate what leaders of remote teams have learned over the past 6 months (case studies)
  • Establish clear boundaries and shared expectations for your remote teams
  • Demonstrate understanding and empathy to support individuals
  • Become a successful mentor for your remote teams
  • Build trust and avoid micromanaging by focusing on results, not activity
  • Effectively use technology to improve communication and tracking

Set up a system to solve issues October 14 -Navigating Change – Focusing on Opportunity

Today we all face unprecedented change and uncertainty as we deal with the pandemic. To maintain control and confidence, employees need to understand the transition process to personally cope with change. We need tools to chart a course for the future and contribute to the success of our organizations.  It is crucial for employees to develop personal resiliency and respond to fundamental organizational issues.

The pandemic crisis has forever changed our personal and work lives. Nothing is recognizable; our emotions are on a rollercoaster. But we need to move forward and look for possibilities and opportunities. The key is understanding change and building resilience to adapt to our new reality.

The objectives of this workshop are to provide an understanding of the phases of change/transition and to develop coping skills to regain motivation and productivity during significant organizational change.

  • Understand the phases and impacts of change
  • Develop strategies to stay engaged
  • Focus on what you can control
  • Manage emotional reactions to significant change
  • Build resilience to move forward

August 24th – Presentation Skills for Professionals: Live and Virtual Delivery

Do your presentations have the impact you intend? Does your delivery grab and hold your audience’s attention? Do your words motivate audiences to action? Your professional image can be either built or undermined by your presentation abilities.

This highly successful webinar, customized for professionals, will enhance your presentation skills and give you the insights you need to project a confident professional image in any speaking circumstance. When your presentation is via technology many of same principles apply but special consideration is given to audio, location, lighting and your appearance.

August 10: CPA Ontario training “What’s your Next Level”

Introducing our Emotional Intelligence half day virtual program

event presented by Paul Byrne

Remote Presentations : How to Make Them Engaging and Productive by Paula Connolly scheduled to go LIVE on Friday July 31st, 2020 at 11AM ET


Suddenly you are working remotely and doing on-line presentations. If you are wondering how to be more effective, this webinar will give you the tools and skills to adapt both your presentation style and your materials to make powerful remote presentations.

You will learn tips on how to create a pleasing visual on-line presence in your home office space, how much time to schedule for different types of presentations and the ideal number of participants for remote presentations. You will learn how to engage your audience and to manage questions and input. You will also learn tips to create or adapt your slides for a remote presentation.

Why you should Attend

Working remotely and providing on-line presentation are the new normal. While we are all doing our best, most of us don’t have experience providing effective remote presentations.

You only need to look at social media to read stories about ineffective presentations with boring content and no interaction. With the tips in this webinar, you and your team can avoid wasting time and be more productive by giving effective remote presentations.

Areas Covered in the Session

  • Plan for an effective remote presentation
  • Adapt your presentation style for a remote audience
  • Engage your audience using a variety of tools
  • Effectively encourage and manage questions
  • Adapt or create powerful slides for remote presentations
  • Follow up with a summary and resources

Who Will Benefit

  • Staff and Managers Working Remotely

Speaker Profile

Paula Connolly, Trainer for Mackay Byrne Group, has over 25 years of experience in professional development training. She has a Bachelor of Business Administration degree from Acadia University and Certificates in Adult Education and Professional Courseware Design, Emotional Intelligence and Personality Dimensions. Paula presents classroom and webinar seminars to help participants improve their communication, leadership and productivity skills.

Paula has a dynamic speaking style and engages her audience while sharing insights and tools that participants can use when they return to their office. She has presented productivity and time management seminars to many clients including the Ministry of Community and Social Services, Health Canada, Public Service and Procurement Canada, Financial Services Commission of Ontario, Associations, Ontario Chartered Professional Accountants and the Canada School of Public Service.

Mackay Byrne Group is a Canadian based training company with over 30 outstanding professional development programs.

Professional Presence: The Essentials of Confidence, Credibility and Composure Webinar – Friday, July 24th, 2020 at 11AM ET


Presence is personality projected. A presence that speaks well of an individual is one that projects credibility, composure, and confidence. These behaviors are not spoken but rather are displayed through the sum total of the individual. This persona is built on a healthy foundation of positive self-esteem and rational thinking. Attending meetings, delivering presentations, conversing with colleagues: all these work events provide an opportunity to promote presence. Our appearance, non-verbal communication, voice and words all combine to demonstrate our persona and as such much be constructed in a way that consistently sends the right message.

Learn to achieve your conversational goals with others by asking the right questions and actively listening to the answers. Instead of directing your way through interactions that may, “win the battle, but lose to war”, learn to maintain an open and positive climate of supportive communication.

Lead by involving people in a way that galvanizes their support in the short and long term. Make assertive, clear communication the norm for you and your reports by modeling assertive behaviour with professional integrity day to day.

This highly regarded session uncovers the often hidden motivations of why we act the way we do, and provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships.

Remember, our personal and professional successes are, to a large extent, dependent on our ability to get others to agree with our position. We sometimes achieve this agreement by chance; however, with careful use of certain strategic communication techniques we can learn to develop the kind of rapport with people that consistently creates the results we want.

Why you should Attend

To elevate the inner strength innate in all of us and to foster the confidence that leads to enhanced performance.

We all perform better at, any and all, tasks when we feel confident in our abilities. No matter the endeavor, from doing a task to having a conversation, our performance is improved when we feel comfortable and confident. The question is how to create comfort and confidence.  

This webinar explores the underpinnings of keeping your composure and self-confidence high in the midst of hardship; how to identify and overcome your self-imposed barriers and limits. Learn to create win-win solutions with everyone you work with. In this exciting webinar, you’ll learn how to confidently express your ideas and feelings; deal with negative, aggressive, and difficult people; never feel the need to make excuses, over-explain, or over-apologize. You’ll learn how to speak about your accomplishments with accuracy and confidence.

To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Being assertive in clarifying expectations early in the engagement is essential.
Join us for this invigorating series to empower yourself to feel and be your professional and personal best.

Areas Covered in the Session

  • Explore the role of non-verbal communication in enhancing composure and confidence
  • Think rationally to protect your positive attitude
  • Confidently express your ideas and feelings
  • Regain composure after a stumble
  • Maximizing our impressions management skills
  • Self-concept and its influence on our work
  • The importance of emotions in the workplace
  • How to be politically savvy through assertive communication
  • Deal with difficult people
  • Prevent communication breakdowns
  • Create and maintain a communication climate of support rather than defensiveness
  • Assertively handle conflict and create psychological comfort and inclusion
  • Maintain control in difficult to control situations
  • Manage expectations throughout the process to circumvent excessive demands
    Use professional integrity as a tool to disarm difficult interactions
  • Identify and dispute the fallacies that create debilitative emotions
  • Incorporate rational thinking to maintain emotional control
  • Create and maintain a communication climate of support rather than defensiveness

Who Will Benefit

  • All

Speaker Profile

Mr. Paul Byrne is a senior partner and trainer with Mackay Byrne Group; he is also a professor of communications skills in Ottawa, Ontario. As a professor, he’s been formally recognized for outstanding achievements in teaching and curriculum design. Corporate clients have been consistently rewarded with his ability to translate academic theory and psychological research into practical communication techniques for the workplace. His training design and delivery skills have been applauded by clients coast to coast.

His personal belief is that enhanced communication competence is a result of a heightened selfawareness, an appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies. To this end, he consistently creates an environment that is psychologically safe, highly participatory, and above all, professionally relevant.

Paul has been facilitating personal communication skills training for over fourteen years.He has,

A Masters Degree in Adult Education
Authored, and co-authored, numerous books and publications related to Performance Communication Skills in the workplace
Designed curriculum for the Province on Ontario
Enhanced the communication presence and competence of thousands of individuals nationwide
Developed and delivered Strategic Communication Skills training workshops for many Fortune 500 companies