Thursday June 11 – Webinar: Productive Remote Presentations Inform and Engage

Professionalizing your Personal Brand on June 4th with Lundbeck Canada and CCPE

In this seminar, we introduce the professional personal brand concept with the purpose of
encouraging all workers (receptionists to CEOs) to take control of their own careers. Unlike a
personal brand which focuses on self-interested aspects of one’s private life, a professional
personal brand is service-minded and is uncompromisingly focused on one’s value to others.
Conventional wisdom of impression management asserts the importance of acting and
dressing for success, as all of our observed actions shape expectations of future behaviours.
As the lines between professional and personal reputations become blurred, it is important
to know how to leverage social media to one’s professional advantage and to avoid the
reputation-destroying outcomes of politically incorrect tweets, inapt Facebook postings, and
errant instant messages. In this seminar, you will learn to reclaim, recast, or renew your
personal brand with a focus on professionalism. A professional personal brand honors the
greater good one has accomplished for others and conveys one’s capacity to contribute value
to your network of colleagues, clients, and customers.

Emotional Intelligence on May 27th, 2020 with Lundbeck Canada and CCPE

Emotional Intelligence: The Three Most Important EQ Skills Needed Today

Learn the simple skills of authentic client communication by knowing how to tap into the autobiographical urge of others. Asking the right questions at the right time builds your emotional foundation with existing, or prospective clients. Explore the power of empathy and the importance of listening well.

Curiosity, Resilience: Interested versus Interesting

Revive the most important emotional skill to likeability. Realize that money (business, goodwill) flows in the direction of biographical knowledge. Think your way to a happier life.

Empathy: Gold Standard of Emotional Intelligence

Incorporate the gold standard of emotional intelligence into your life.
Like a rare commodity this skill predominates in high-performers but is available to all.

Emotional Intelligence in Difficult Situations Serenity, Courage, Wisdom

Overview This highly regarded virtual presentation uncovers the often-hidden motivations of why we act the way we do, and provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships. We’ll explore the typical difficult interactions of your workplace and discuss approaches that lead to improved outcomes.
To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult clients requires that we be at are best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence.

Our responses to these clients must be based on professional integrity and assertive communication while still maintaining a supportive communication climate. We need to explore the underpinnings of unreasonable requests and behaviours in order to understand them and move ahead with supportive professionalism.

Client negotiations can sometimes leave us feeling frustrated when we feel the client is being unreasonable. Our responses in these situations will have an impact on the present negotiations, engagement with the file, future business, and so on.
Recognize that conflicts will happen in the workplace, our goal therefore is to be at our best when it’s most required of us.

This virtual presentation borrows from the time-tested principles of a simple message: ‘Grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference.’ Reinhold Niebuhr

Join us for this illuminating presentation that is sure to give you the insights and techniques to manage your difficult situations.

Who will benefit

  • Emotional Intelligence
  • Empathy
  • Resilience
  • Curiosity
  • EI
  • EQ
  • Professional soft skills

This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org

This program is valid for 1 PDCs for the SHRM-CP® or SHRM-SCP®

May 14: Live Webinar on Presentation Skills for Professionals: Live and Virtual Delivery

Overview

We’ll cover everything you need to know to deliver any presentation with clarity, persuasiveness, and confidence. 
This course is designed for professionals with an emphasis on focusing on an objective to inform or persuade, analyzing an audience to match message to needs, developing visuals to enhance your message, and projecting competence through body language and voice. 

Why you should Attend

Do your presentations have the impact you intend? Does your delivery grab and hold your audience’s attention? Do your words motivate audiences to action? Your professional image can be either built or undermined by your presentation abilities.

This highly successful webinar, customized for professionals, will enhance your presentation skills and give you the insights you need to project a confident professional image in any speaking circumstance. 

When your presentation is via technology many of same principles apply but special consideration is given to audio, location, lighting and your appearance.

Areas Covered in the Session

  • Deliver a presentation with confidence and skill
  • Organize your presentation structure for maximum impact
  • Reduce distracting non-verbal communication habits
  • Polish delivery and make effective contact with audience
  • Make performance anxiety work for you
  • Accurately analyze an audience
  • Strengthen speech patterns to increase credibility
  • Communicate with clarity and conviction
  • Demonstrate control in difficult to control situations
  • Target message to audience and attitude
  • Build speaker confidence (dealing with nervousness)
  • Using visual to enhance rather than compete with message
  • Handling Questions: demonstrating control
  • Virtual Presentations: audio, location, lighting and appearance.

Who Will Benefit

  • Executive Level
  • Sales, and pretty much everyone else too!

May 7 Live Webinars on Emotional Intelligence in Difficult Situations: Serenity, Courage, Wisdom

Overview

This highly regarded webinar uncovers the often hidden motivations of why we act the way we do, and provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships. We’ll explore the typical difficult interactions of your workplace and discuss approaches that lead to improved outcomes.

Our responses to difficult colleagues and clients must be based on professional integrity and assertive communication while still maintaining a supportive communication climate. We need to explore the underpinnings of unreasonable requests and behaviours in order to understand them and move ahead with supportive professionalism.

Client (internal and external)  negotiations can sometimes leave us feeling frustrated when we feel the client is being unreasonable. Our responses in these situations will have an impact on the present negotiations, engagement with the file, future business, and so on.

Recognize that conflicts will happen in the workplace, our goal therefore is to be at our best when it’s most required of us.

This virtual presentation borrows from the time-tested principles of a simple message:

‘Grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference.’ Reinhold Niebuhr

Join us for this illuminating webinar that is sure to give you the insights and techniques to manage your difficult situations.

Why you should Attend

To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult colleagues and clients requires that we be at are best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence.

Areas Covered in the Session

Intrapersonal (control our emotions to be in control of our interactions)

  • Uncover the underpinning of confidence: realistic self-regard, positive perceptions
  • Appreciate the think, feel, behave dynamic and how reality testing improves our attitude and actions
  • Embrace “change” as the only constant in life
  • Program yourself for success through accurate thinking
  • Learn to tolerate the stresses of that upset our balance and affect our performance

Interpersonal (strategies to deal with difficult people)

  • Understand why people are difficult
  • Practice the best approach when dealing with a myriad of difficult client types
  • Prevent communication breakdowns
  • Assertively handle conflict and create psychological comfort and inclusion
  • Maintain control in difficult to control situations
  • Create and maintain a communication climate of support rather than defensiveness
  • Manage client expectations throughout the process to circumvent excessive demands
  • Use professional Integrity as a tool to disarm difficult client interactions
  • Communicate assertive statements to clarify expectations clearly to clients
  • Create and maintain a supportive communication climate when negotiations become emotional
  • Explore win-win outcomes to deal with unreasonable client requests
  • Uncover their interpersonal style in difficult situation

Who Will Benefit

  • Executive Level
  • Sales
  • Pretty much everyone else too!

March 26, 2020 – Emotional Intelligence webinar with the Council for Continuing Pharmaceutical Education

Emotional Intelligence: The three most important EQ skills needed in business today

Performance Communications and Professional Image

This, do not miss, workshop gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends…. emotion. Our emotional abilities are learned, and can be improved with knowledge and practice.

We explore three areas that each participant brings to their interactions in the retail store: intrapersonal awareness and choices: Empathy, Curiosity, and Re Intrapersonal awareness is the foundation of everything! Take charge of your attitude and you take charge of your life with new strategies for beating negativity, eliminating doubts, and setting positive goals. Understand the power of thought, and its impact on prompting emotion. Recognize that thoughts are a choice, and that the right choice leads to better decisions and better outcomes.

The demonstration of high EI is outstanding interpersonal communication. Participants practice. “being their best selves”, through experiential activities that foster: assertiveness and empathy. • Listen to make every person feel important and understood • Appreciate the importance and power of empathy to career success • Incorporate empathy to be at our best during difficult interactions • Choose and apply specific communication strategies to maximize their persuasive influence • Harness the emotional component to assertiveness in promoting ideasthose we meet in, and out, of the store.

PARTICIPANTS WILL:

Resilience (overcoming self-imposed barriers)

  • Uncover the underpinning of confidence: realistic self-regard, positive perceptions.
  • Appreciate the think, feel, behave dynamic and how reality testing improves our attitude and actions
  • Program yourself for success through accurate thinking
  • Learn to tolerate the stresses of that upset our balance and affect our performance

Empathy (being our best self)

  • Listen to make every person feel important and understood
  • Appreciate the importance and power of empathy to career success
  • Incorporate empathy to be at our best during difficult interactions
  • Choose and apply specific communication strategies to maximize their persuasive influence
  • Harness the emotional component to assertiveness in promoting ideas

Curiosity (connecting emotionally)

  • Recognize the power of small talk for building relationships
  • Tap into the autobiographical urge of existing and prospective customers
  • Realize that business flows in the direction of biographical knowledge
  • Learn to make connections through intelligent inquiry

Traininng Webinar – Presentation Skills for Professionals

Do your presentations have the impact you intend? Does your delivery grab and hold your audience’s attention? Do your words motivate audiences to action? Your professional image can be either built or undermined by your presentation abilities.

This highly successful webinar, customized for professionals, will enhance your presentation skills and give you the insights you need to project a confident professional image in any speaking circumstance.

We’ll cover everything you need to know to deliver any presentation with clarity, persuasiveness, and confidence.

This course is designed for professionals with an emphasis on focusing on an objective to inform or persuade, analyzing an audience to match message to needs, developing visuals to enhance your message, and projecting competence through body language and voice.

Emotional Intelligence: The Three Most Important Skills needed in Business today – 247 Compliance – February

Most people realize that being emotionally smart helps in business, and there’s no shortage of empirical evidence to suggest that this realization is pretty accurate. The real question is: can people learn to be more emotionally smart? The answer is, yes. As with all forms of intelligence, there is a natural aptitude, nature, and a learned component, nurture. Individuals displaying high emotional quotients likely got lucky in both areas, born with the abilities and surrounded by good role models. Another way to boost your skills is by attending an experiential webinar that provides a nurturing of abilities.

This, do not miss, webinar gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends…. emotion.

We explore three areas that each participant brings to their interactions: Curiosity, Resilience, and Empathy.

Curiosity, Resilience: Interested versus Interesting

Revive the most important emotional skill to likeability. Realize that money (business, goodwill) flows in the direction of biographical knowledge. Think your way to a happier life.

Empathy: Gold Standard of Emotional Intelligence

Incorporate the gold standard of emotional intelligence into your life.

Like a rare commodity this skill predominates in high-performers but is available to all.

The research is compelling; emotional intelligence in the workplace is fundamental to effectiveness. Over my decades of teaching in the academic and corporate world I’ve seen first-hand how individuals prosper personally and professionally when given the chance to improve their emotional intelligence.

Traininng.com – Professional Presence – March

Professional Presence: The Essentials of Credibility, Composure and Confidence

Presence is personality projected. A presence that speaks well of an individual is one that projects credibility, composure, and confidence. These behaviors are not spoken but rather are displayed through the sum total of the individual. This persona is built on a healthy foundation of positive self esteem and rational thinking. Attending meetings, delivering presentations, conversing with colleagues: all these work events provide an opportunity to promote presence. Our appearance, non-verbal communication, voice and words all combine to demonstrate our persona and as such much be constructed in a way that consistently sends the right message.

Learn how to keep your composure and self-confidence high in the midst of hardship; how to identify and overcome your self-imposed barriers and limits. Learn to create win-win solutions with everyone you work with. In this exciting talk, you’ll learn how to confidently express your ideas and feelings; deal with negative, aggressive and difficult people; never feel the need to make excuses, over-explain, or over-apologize. You’ll learn how to speak about your accomplishments with accuracy and confidence.