Lynne presented a 1.5 hour keynote presentation on Professional Image and Business Etiquette strategies at the Shaw Centre in 2016 for the sold-out ARMA (Association of Records Management) in November 2016 at the Shaw Centre in downtown Ottawa. The 210 delegates loved her dynamic and insightful keynote that assists individuals in their group work and project management.
Here are just some of the client comments:
“Wonderful keynote speaker – great take-aways re: interacting with clients when providing IM services”
“I liked her presentation. Great public speaker and engaging people”
“FABULOUS! Not just for my information, but I wish this would be given to all government departments!”
“Good communicator and great presentation”
Making Better Decisions
Good decisions means good business. Join us for this illuminating one-hour webinar to learn the essential skills of making and implementing good decisions in the workplace. Our work requires decision making as a key component and yet most are unaware of the process that makes for better decisions.
This webinar explores everything from: do you need to even make a decision; which process to employ: rational or intuitive; seven step process for big decisions, etc.
Participants will learn
- When to make or not make a decision
- Different styles for different circumstances
- Apply an appropriate strategy given the factors
- Explore our thinking defaults that lead us in different directions
- Implement the proven process leading to good outcomes
- Explore the challenges of team decision making
This webinar is ideal for anyone that needs to think about options and implement plans at work.
Time Management Fundamentals
“You will never find time for anything. If you want time, you must make it”. Charles Biston
Time is one of our most precious and limited resources. Effective time management is an indispensable skill that can be learned.
This webinar lays the groundwork to help you manage your time simply and effectively and become more productive in the process.
Participants will learn how to:
- Apply the 80/20 rule
- Structure your week to make the most effective use of your time
- Categorize tasks using the Urgent/Important Matrix
- Establish Priorities
- Use a range of time management tools and techniques for increased productivity
Lynne was pleased to present her Professional Image and Performance Networking Skills program for The Hamdy Smith Group, a Scotia Wealth Management team, at Toronto’s National Club.
This group of successful wealth professionals are no strangers to the competitive demands of their profession. And they clearly appreciate the nuances of presenting themselves both in appearance and behavior to their best advantage. It’s always great to interact with professionals at this level…simply because they really understand the impact the little things can make.
Our time together, albeit short, was educational and supportive. We explored, discussed and practiced,
- Creating a positive emotional connection with those we meet at professional/social functions
- How our appearance enhances, or undermines, our credibility in the eyes of others (we even did colours!)
- The nuances of meeting clients in different settings: office/home, galas, sporting events, etc.
- Social protocols and dining etiquette with a mind to focus on the client and opportunity rather than our own behaviors
Our professional lives are busy and full of competing demands. It’s important that we are professionally knowledgeable, tech savvy, excellent communicators, emotionally intelligent, caring and committed, etc., etc. Our hope, and goal, at Mackay Byrne Group is to give professionals the skills to be comfortable and confident within themselves as a foundation to flourish in their careers.
Being the host of a professional social event is an exciting and high profile way to make an impression on clients, peers, industry leaders, your professional community, etc. Be sure to make this impression outstanding by learning the essential requirements of host behaviors: before, during, and after the event. Cover your bases with pre-event planning: everything from logistics to back-up plans for the unexpected. Cultivate an attitude that exudes calm professionalism; learn diplomatic assertion to keep things on track; and, be attentive to the wide variety of participants’ needs, including gender and cultural differences.
When an event runs smoothly, and participants (attendees, speakers, VIPS, etc.) are made to feel comfortable and engaged with meaningful material, the host organization is seen to have pulled off something very special. Make extraordinary a ‘matter of course’ for you and your team when hosting events. This session provides us with the insights and practical strategies to make the most of our hosting opportunities.
In today’s professional environment our demeanor is on display for all to see. Be sure to operate with everyone in a manner that promotes your sense of decorum, comfort and confidence. Put others at ease by demonstrating excellent manners. Etiquette in the workplace is not a restrictive set of rules. In fact, quite the opposite is true. Learning a few simple social expectations can alleviate the pressure of, “am I doing this right?” Take this pressure off and allow yourself to focus on what matters: your colleagues, your clients, the opportunities in front of you, and even having a good time.
According to recruiters, image consultants and senior managers an image shake-up wouldn’t hurt most Administrative staff. Manners in the truest spirit of the term – being sensitive to the needs and feelings of others – still help determine whether you will get a job, whether you will advance, and how harmoniously your team will work together.
The most common, etiquette-related error in interviews is erring on the side of informality, and talking too much. Manners and image also play a role in advancement decision. People hire for skills, but they fire for attitude.
Today, the business environment tends to be less formal. I’m not sure that manners have declined, but certainly a great many things that could affect manners have changed. For example, in industries such as IT you have a more informal atmosphere accompanied with the high pressure of short term project deadlines. In this environment the corporate culture of calm decorum is key for productive interactions between groups and individuals. Beyond your technical skills, most of the things that affect your job chances do relate in some way to etiquette, in the broadest sense of being sensitive to others.
Here are a few tips to remember:
- Don’t talk too much
- Don’t be negative
- Focus on the needs of others
- Be punctual
- Be polite
Companies turn to image consultants because they want to put their best corporate face forward with customers and ultimately improve the bottom line. All employees must appear polished and professional when dealing with clients.
In general, manners seem to have deteriorated in recent years. Partly because of a greater informality in society, but also because start- up companies may not devote enough time to image. It’s really up to a company to set the tone of what its expectations are. An interview is a formal situation, even if it’s an internal referral. Don’t take it for granted and be too familiar.
Manners play an important role in the building of good work teams and in advancement decisions. Think before you speak; consider the consequences. Being in tune with the needs and sensitivities of others, and acting accordingly is the basis of business etiquette.
What kind of image do people conjure up when they speak to you on the phone? Do they picture you as confident and organized, friendly or aloof. Your tone of voice is important on the phone. Be sure to articulate clearly and speak slower- especially when speaking important information such as a call back number.
Anyone who regularly interacts with clients and want to build strong, productive professional relationship will benefit from the insight that Lynne Mackay and her partner Paul Byrne have to offer. You will learn how to project confidence and credibility in dealing with clients and peers, and how to conduct yourself with ease in any business/social situation.
- Office Diplomacy/Business manners, discretion, sensitivity to others
- Appropriate conduct/behaviors in the office and when meeting customers
- Reception Etiquette; the first introduction to the firms image; receiving guests
- Telephone manners; establish rapport with your telephone audience
- Speak with a confident tone
- Vocal quality
- Articulation and pronunciation
- Active listening strategies
- Professional Networking Skills; Working a room
- Approaching and Leaving Groups
- Successfully perform various types of introductions
- Use communication strategies to start and continue conversations
- Small talk topics to discuss and avoid
- Business card etiquette
- Effectively use kinesics and Proxemics to make clients/colleagues comfortable
mbg’s Emotional Intelligence (EQ) Webinars focus on the most important EQ skills required in business today.
These, do not miss, webinars get to the heart of what matters most in our daily interactions with colleagues, clients, family and friends…. emotion. Our emotional abilities are learned, and can be improved with knowledge and practice. These webinar courses explore the most critical emotional quotients required in business.
Interested vs. Interesting
Revive the most important emotional skill to likeability. Realize that money (business, goodwill) flows in the direction of biographical knowledge. Think your way to a happier life.
Revive and incorporate your innate skill in three small talk opportunities, and witness your improved impact. Exercise self-compassion and live happier.
The Gold Standard of Emotional Intelligence
Incorporate the gold standard of emotional intelligence into your life. Like a rare commodity this skill predominates in high-performers but is available to all.
Begin creating a reputation that always speaks well of you.
Art of One-Way Communication
Learn the skills to be clear, concise, and appropriate when informing others.
Professionals do appreciate being well informed, but only when the information is relevant, profitable, and well communicated. Don’t risk alienating others with poorly executed communication. Impress all with your ability to simplify the complex, get to the heart of the matter, and motivate receivers to want to pay attention.
We all need to be aware of how our behaviour is being viewed by others, especially clients. It’s no secret that clients and colleagues are using the behaviour they see to form their lasting impressions of you. Feel comfortable in conveying your best self by learning the why, when, where, and how of professional protocols. These “rules” of office behaviour are not restrictive; in fact quite the opposite is true. Knowing what the expectations are, and knowing how to meet them provides a foundation of confidence and composure that enables personal expression without the worry of: “am I doing this right.”
Are you submissive, aggressive or assertive? Find out where you fit and why assertiveness is the best way to achieve your goals. Learn the words to use, the secrets of body language, and how to interpret other’s behaviour to make positive assertiveness a productive force in your life.
What to wear? What’s the right look? Does this even fit? Is this right for the weather? What you wear, how you look, and how you carry yourself makes a bigger difference than most people realize. Over half of the impression you convey to others is based on appearance. Be sure to convey the appropriate message by presenting your best professional self. The four major image appearance components; hair care, skin care, colour analysis, and wardrobe development are reviewed in depth. Both men and women will learn the “must knows” and the “never do’s” in this informative, entertaining, and interactive seminar.
To be self-confident in professional and social situations is a feeling of freedom- freedom to be you. To be encumbered by concerns of how you look, how you act, what to say, how to say it, etc. constrains your willingness to get involved, to be creative, to be assertive, ultimately to be yourself. This workshop takes the pressure off by giving you the easy to implement strategies of looking your best, conversing with confidence, and dining with grace. Learn how to network for results, listen to create goodwill, and make introductions with flair. Knowing you’re making the right impression with ease and comfort provides you with the psychological and emotional space to be yourself. This workshop is designed by choosing elements from our other full day workshops to create a customized experience for participants.
Mackay Byrne Group Inc.
328 Frank Street
Tel: 613 233 2563 Fax: 613 821 2334
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