Personality Traits through Colour Analysis with CRA on January 30th in Ottawa. Colour reading for a team and then personality traits associated to each season.
The imperative to communicate with customers is increasing. Customers do appreciate being informed, but only when the information is relevant, profitable, and well communicated. Don’t risk alienating customers with poorly executed communication. Learn the skills to be clear, concise, and appropriate when informing customers.
Explore how you are perceived through email, Skype, text messaging or voice mail.
Learn the simple to implement skills of organizing a one-way transmission to motivate others to pay full attention to your message. The organizational structure (when to say what) assists tremendously with comprehension and retention of even the most complex of ideas. Impress all with your ability to simplify the complex, get to the heart of the matter, and motivate receivers to want to pay attention.
This workshop is designed for all those busy people who need to communicate with customers via technology.
Business Professional is a combination of Communicating Confidence, Poise/Polish and Business Casual Dress. See below.
Business Professional: Promoting Your Best Self
A universal perceptual tendency is to “judge a book by its cover”. We form lasting opinions based on what we see. In fact, over half of the impression you convey to others is based on appearance. The look of credibility, composure and professionalism must accompany the message for an audience or client to accept it. You must be believed to be heard, and we believe what we see.
Be sure to send the full message by visually presenting your professional credibility. This seminar is about attaining a professional presence that in all circumstances speaks well of you. Learn how your body language, dress and personal style impact the decisions others make of you and your ideas.
Participants will learn:
- The impact of appearance on client perceptions
- Powerful and lasting first impressions at every meeting
- Poise and polish in all circumstances
- Business Casual: What it is. Must have items
- How to build a business wardrobe on your budget
9th Annual 2019 Winter Summit Final Education Program
Emotional Persuasion: The most important EQ skills needed in business today Incorporate the gold standard of emotional intelligence into your life: Empathy. Like a rare commodity this skill predominates in high-performers but is available to all. Learn how to incorporate empathy into your thinking and witness the personal and professional growth that ensues. Intrapersonal awareness is the foundation of everything! Take charge of your attitude and you take charge of your life with new strategies for beating negativity, eliminating doubts, and setting positive goals. Understand the power of thought, and its impact on prompting emotion. Recognize that thoughts are a choice, and that the right choice leads to better decisions and better outcomes.
Being persuasive is clearly one of the more important of the professional attributes. And yet, most professionals miss opportunities to capitalize on the emotional triggers that others use when making decisions. We’ll explore the subtle, yet powerful, persuasive strategies that increase the likelihood of others saying, ‘Yes’ to our compliance requests. Creating and maintaining a positive emotional connection requires high emotional intelligence. Understanding the personalities of others and having the skills to adapt our own behaviors to create comfort is the key to interpersonal awareness. Destroy the barriers that keep us apart and learn to
emotionally connect with those with whom we interact.
Paul Byrne, Senior Partner and Trainer, Mackay Byrne Group
continuing Education for the OFSA
The Essentials of Credibility, Composure and Confidence
Wednesday Dec 12, 2018 @ 1:00 PM
Presenter: Mr Paul Byrne
is a senior partner and trainer with MacKay Byrne Group; he is also a professor of communications skills in Ottawa, Ontario. As a professor, he’s been formally recognized for outstanding achievements in teaching and curriculum design. Paul has an ability to translate academic theory and psychological research into practical communication techniques for the workplace.
Learn how to keep your composure and self-confidence high in the midst of hardship; how to create a win-win solutions with everyone you work with. In this exciting talk, you’ll learn how to successfully express your ideas and feelings; deal with negative, aggressive and difficult people; never feel the need to make excuses, over-explain, or over-apologize. You’ll learn how to speak with accuracy and confidence.
Paul’s belief is that enhanced communication competence is a result of heightened self-awareness, and appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies.
This workshop gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends….emotion. Our emotional abilities are learned, and can be improved with knowledge and practice. Make yourself a better leader with a better understanding of these 3 key areas:
- Resilience – overcoming self-imposed barriers;
- Empathy – Listen to make every person feel important and understood;
- Curiosity – Recognize the power of small talk for building relationships.
The Art of One-Way Transmission: The beginning of interactions is important….the most important. Learn the simple to implement skills of organizing a one-way transmission to motivate others to pay full attention to your message. When to say What! Impress all with your ability to simplify the complex, get to the heart of the matter, and motivate receivers to want to pay attention.
This, do not miss, workshop gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends…. emotion. Our emotional abilities are learned, and can be improved with knowledge and practice. The research is compelling; emotional intelligence, EI, in the workplace is fundamental to effectiveness.
Results showed that EI related more positively to performance under a high managerial work demands context of jobs that require management of diverse individuals, functions, and lines of business, potentially because such job contexts activate and allow high-EI individuals to act in emotionally intelligent ways that facilitate their performance.
We explore three areas that each participant brings to their interactions in the retail store: intrapersonal awareness and choices: Empathy, Curiosity, and Re Intrapersonal awareness is the foundation of everything! Take charge of your attitude and you take charge of your life with new strategies for beating negativity, eliminating doubts, and setting positive goals. Understand the power of thought, and its impact on prompting emotion. Recognize that thoughts are a choice, and that the right choice leads to better decisions and better outcomes.
Mackay Byrne Group Inc.
328 Frank Street
Tel: 613 233 2563 Fax: 613 821 2334
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