August 24th – Presentation Skills for Professionals: Live and Virtual Delivery

Do your presentations have the impact you intend? Does your delivery grab and hold your audience’s attention? Do your words motivate audiences to action? Your professional image can be either built or undermined by your presentation abilities.

This highly successful webinar, customized for professionals, will enhance your presentation skills and give you the insights you need to project a confident professional image in any speaking circumstance. When your presentation is via technology many of same principles apply but special consideration is given to audio, location, lighting and your appearance.

August 10: CPA Ontario training “What’s your Next Level”

Introducing our Emotional Intelligence half day virtual program

event presented by Paul Byrne

Remote Presentations : How to Make Them Engaging and Productive by Paula Connolly scheduled to go LIVE on Friday July 31st, 2020 at 11AM ET


Suddenly you are working remotely and doing on-line presentations. If you are wondering how to be more effective, this webinar will give you the tools and skills to adapt both your presentation style and your materials to make powerful remote presentations.

You will learn tips on how to create a pleasing visual on-line presence in your home office space, how much time to schedule for different types of presentations and the ideal number of participants for remote presentations. You will learn how to engage your audience and to manage questions and input. You will also learn tips to create or adapt your slides for a remote presentation.

Why you should Attend

Working remotely and providing on-line presentation are the new normal. While we are all doing our best, most of us don’t have experience providing effective remote presentations.

You only need to look at social media to read stories about ineffective presentations with boring content and no interaction. With the tips in this webinar, you and your team can avoid wasting time and be more productive by giving effective remote presentations.

Areas Covered in the Session

  • Plan for an effective remote presentation
  • Adapt your presentation style for a remote audience
  • Engage your audience using a variety of tools
  • Effectively encourage and manage questions
  • Adapt or create powerful slides for remote presentations
  • Follow up with a summary and resources

Who Will Benefit

  • Staff and Managers Working Remotely

Speaker Profile

Paula Connolly, Trainer for Mackay Byrne Group, has over 25 years of experience in professional development training. She has a Bachelor of Business Administration degree from Acadia University and Certificates in Adult Education and Professional Courseware Design, Emotional Intelligence and Personality Dimensions. Paula presents classroom and webinar seminars to help participants improve their communication, leadership and productivity skills.

Paula has a dynamic speaking style and engages her audience while sharing insights and tools that participants can use when they return to their office. She has presented productivity and time management seminars to many clients including the Ministry of Community and Social Services, Health Canada, Public Service and Procurement Canada, Financial Services Commission of Ontario, Associations, Ontario Chartered Professional Accountants and the Canada School of Public Service.

Mackay Byrne Group is a Canadian based training company with over 30 outstanding professional development programs.

Professional Presence: The Essentials of Confidence, Credibility and Composure Webinar – Friday, July 24th, 2020 at 11AM ET


Presence is personality projected. A presence that speaks well of an individual is one that projects credibility, composure, and confidence. These behaviors are not spoken but rather are displayed through the sum total of the individual. This persona is built on a healthy foundation of positive self-esteem and rational thinking. Attending meetings, delivering presentations, conversing with colleagues: all these work events provide an opportunity to promote presence. Our appearance, non-verbal communication, voice and words all combine to demonstrate our persona and as such much be constructed in a way that consistently sends the right message.

Learn to achieve your conversational goals with others by asking the right questions and actively listening to the answers. Instead of directing your way through interactions that may, “win the battle, but lose to war”, learn to maintain an open and positive climate of supportive communication.

Lead by involving people in a way that galvanizes their support in the short and long term. Make assertive, clear communication the norm for you and your reports by modeling assertive behaviour with professional integrity day to day.

This highly regarded session uncovers the often hidden motivations of why we act the way we do, and provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships.

Remember, our personal and professional successes are, to a large extent, dependent on our ability to get others to agree with our position. We sometimes achieve this agreement by chance; however, with careful use of certain strategic communication techniques we can learn to develop the kind of rapport with people that consistently creates the results we want.

Why you should Attend

To elevate the inner strength innate in all of us and to foster the confidence that leads to enhanced performance.

We all perform better at, any and all, tasks when we feel confident in our abilities. No matter the endeavor, from doing a task to having a conversation, our performance is improved when we feel comfortable and confident. The question is how to create comfort and confidence.  

This webinar explores the underpinnings of keeping your composure and self-confidence high in the midst of hardship; how to identify and overcome your self-imposed barriers and limits. Learn to create win-win solutions with everyone you work with. In this exciting webinar, you’ll learn how to confidently express your ideas and feelings; deal with negative, aggressive, and difficult people; never feel the need to make excuses, over-explain, or over-apologize. You’ll learn how to speak about your accomplishments with accuracy and confidence.

To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Being assertive in clarifying expectations early in the engagement is essential.
Join us for this invigorating series to empower yourself to feel and be your professional and personal best.

Areas Covered in the Session

  • Explore the role of non-verbal communication in enhancing composure and confidence
  • Think rationally to protect your positive attitude
  • Confidently express your ideas and feelings
  • Regain composure after a stumble
  • Maximizing our impressions management skills
  • Self-concept and its influence on our work
  • The importance of emotions in the workplace
  • How to be politically savvy through assertive communication
  • Deal with difficult people
  • Prevent communication breakdowns
  • Create and maintain a communication climate of support rather than defensiveness
  • Assertively handle conflict and create psychological comfort and inclusion
  • Maintain control in difficult to control situations
  • Manage expectations throughout the process to circumvent excessive demands
    Use professional integrity as a tool to disarm difficult interactions
  • Identify and dispute the fallacies that create debilitative emotions
  • Incorporate rational thinking to maintain emotional control
  • Create and maintain a communication climate of support rather than defensiveness

Who Will Benefit

  • All

Speaker Profile

Mr. Paul Byrne is a senior partner and trainer with Mackay Byrne Group; he is also a professor of communications skills in Ottawa, Ontario. As a professor, he’s been formally recognized for outstanding achievements in teaching and curriculum design. Corporate clients have been consistently rewarded with his ability to translate academic theory and psychological research into practical communication techniques for the workplace. His training design and delivery skills have been applauded by clients coast to coast.

His personal belief is that enhanced communication competence is a result of a heightened selfawareness, an appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies. To this end, he consistently creates an environment that is psychologically safe, highly participatory, and above all, professionally relevant.

Paul has been facilitating personal communication skills training for over fourteen years.He has,

A Masters Degree in Adult Education
Authored, and co-authored, numerous books and publications related to Performance Communication Skills in the workplace
Designed curriculum for the Province on Ontario
Enhanced the communication presence and competence of thousands of individuals nationwide
Developed and delivered Strategic Communication Skills training workshops for many Fortune 500 companies

June 17: Productivity Pointers to Work Remotely

These are unprecedented and uncertain times. Many of us are looking for ways to stay connected while working remotely. Now more than ever, we need to focus our efforts, have clear goals and implement strategies to use our time effectively. This session will help you avoid procrastination and establish new habits to get the most out of your time

Instead of trying to manage time, you will shift your thinking and understand that time management is about managing yourself. You will explore what stops you from achieving your best results and learn strategies to attain them. By adopting creative approaches and technical tools, you will be able to implement productivity strategies to perform more effectively at work and at home.

• Focus on achieving results to be successful in your work
• Learn why multi-tasking is a myth
• Prioritize tasks based on importance and urgency
• Avoid procrastination
• Learn time saving strategies to manage email and phone calls
• Set SMART goals to more effectively manage your time
• Learn how to establish a new habit

Thursday June 11 – Webinar: Productive Remote Presentations Inform and Engage

Professionalizing your Personal Brand on June 4th with Lundbeck Canada and CCPE

In this seminar, we introduce the professional personal brand concept with the purpose of
encouraging all workers (receptionists to CEOs) to take control of their own careers. Unlike a
personal brand which focuses on self-interested aspects of one’s private life, a professional
personal brand is service-minded and is uncompromisingly focused on one’s value to others.
Conventional wisdom of impression management asserts the importance of acting and
dressing for success, as all of our observed actions shape expectations of future behaviours.
As the lines between professional and personal reputations become blurred, it is important
to know how to leverage social media to one’s professional advantage and to avoid the
reputation-destroying outcomes of politically incorrect tweets, inapt Facebook postings, and
errant instant messages. In this seminar, you will learn to reclaim, recast, or renew your
personal brand with a focus on professionalism. A professional personal brand honors the
greater good one has accomplished for others and conveys one’s capacity to contribute value
to your network of colleagues, clients, and customers.

Emotional Intelligence on May 27th, 2020 with Lundbeck Canada and CCPE

Emotional Intelligence: The Three Most Important EQ Skills Needed Today

Learn the simple skills of authentic client communication by knowing how to tap into the autobiographical urge of others. Asking the right questions at the right time builds your emotional foundation with existing, or prospective clients. Explore the power of empathy and the importance of listening well.

Curiosity, Resilience: Interested versus Interesting

Revive the most important emotional skill to likeability. Realize that money (business, goodwill) flows in the direction of biographical knowledge. Think your way to a happier life.

Empathy: Gold Standard of Emotional Intelligence

Incorporate the gold standard of emotional intelligence into your life.
Like a rare commodity this skill predominates in high-performers but is available to all.

Emotional Intelligence in Difficult Situations Serenity, Courage, Wisdom

Overview This highly regarded virtual presentation uncovers the often-hidden motivations of why we act the way we do, and provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships. We’ll explore the typical difficult interactions of your workplace and discuss approaches that lead to improved outcomes.
To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult clients requires that we be at are best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence.

Our responses to these clients must be based on professional integrity and assertive communication while still maintaining a supportive communication climate. We need to explore the underpinnings of unreasonable requests and behaviours in order to understand them and move ahead with supportive professionalism.

Client negotiations can sometimes leave us feeling frustrated when we feel the client is being unreasonable. Our responses in these situations will have an impact on the present negotiations, engagement with the file, future business, and so on.
Recognize that conflicts will happen in the workplace, our goal therefore is to be at our best when it’s most required of us.

This virtual presentation borrows from the time-tested principles of a simple message: ‘Grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference.’ Reinhold Niebuhr

Join us for this illuminating presentation that is sure to give you the insights and techniques to manage your difficult situations.

Who will benefit

  • Emotional Intelligence
  • Empathy
  • Resilience
  • Curiosity
  • EI
  • EQ
  • Professional soft skills

This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at

This program is valid for 1 PDCs for the SHRM-CP® or SHRM-SCP®