Clients love the Emotional Intelligence webinar! Contact us to arrange for yours!

Want to learn how asking the right questions at the right time can build your emotional foundation with existing, or prospective clients? MBG’s Emotional Intelligence webinar gives you the tools and skills to grow.

This course provides clarity around the importance of EQ, its’ key components, with specific focus on inter/intrapersonal skills. What I valued the most were the T.I.P.’s on how to handle difficult people/behaviours through conversational EQ skills. The course handouts are excellent resources and I often refer back to them as reminders. Overall, this was a very engaging discussion on a highly relevant topic!

Amber, participant in the Emotional Intelligence Webinar

Improve your presence, communication and influence, contact us to learn more!

Professional Communication and Efficiency – Keys to Success While Working Remotely

These are unprecedented and uncertain times. Suddenly, you are working remotely and doing on-line presentations with new technology. In this webinar on Strategies to Effectively Work and Present Remotely, you will understand that to optimize results, you need to optimize your energy and seek work/life balance. You will explore what stops you from achieving your best results and learn strategies to establish new habits to get the most out of your time.

While working remotely, you also need to project a professional image by creating a pleasing visual on-line presence in your home office space and effectively using presentation tools. You will learn to adapt both your presentation style and your materials to improve communication skills and make powerful remote presentations. You will discover how to engage your audience, manage questions, and create or adapt your slides for a remote presentation.

Professional Communication and Efficiency – Keys to Success While Working Remotely

Half day virtual presentation on November 18th with CPA Ontario

These are unprecedented and uncertain times. Suddenly, you are working remotely and doing on-line presentations with new technology. In this webinar on Strategies to Effectively Work and Present Remotely, you will understand that to optimize results, you need to optimize your energy and seek work/life balance. You will explore what stops you from achieving your best results and learn strategies to establish new habits to get the most out of your time.

While working remotely, you also need to project a professional image by creating a pleasing visual on-line presence in your home office space and effectively using presentation tools. You will learn to adapt both your presentation style and your materials to improve communication skills and make powerful remote presentations. You will discover how to engage your audience, manage questions, and create or adapt your slides for a remote presentation.

Council for Continuing Pharmaceutical Education Webinar: Emotional Intelligence in Difficult Situations: Serenity, Courage, Wisdom

https://www.ccpe-cfpc.org/en/courses/emotional-intelligence-in-difficult-situations-serenity-courage-wisdom-phy/

WEBINAR TO BE HELD: Friday, Nov. 13, 2020 at noon eastern

As a stand-alone or as a complement to Emotional Intelligence: The three most important EQ skills needed in business today. This new and highly regarded virtual presentation uncovers the often-hidden motivations of why we act the way we do. It provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships. We’ll explore the typical difficult interactions between people and discuss approaches that lead to improved outcomes.

To be at our best when we most need to be, requires having the confidence and competence to recognize potential problems and circumventing them before they escalate. Dealing with difficult situations and those people involved in them requires that we be at our best under pressure. To engage people with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence.

In business situations, our responses to colleagues and customers must be based on professional integrity and assertive communication while still maintaining a supportive communication climate. We need to explore the underpinnings of unreasonable requests and behaviours in order to understand them and move ahead with supportive professionalism.

Both personal and professional negotiations can sometimes leave us feeling frustrated when we feel that the other party is being unreasonable. Our responses in these situations will have an impact on the present negotiations, relationships, engagement with the file, future business, and so on.

In recognizing that conflict will happen, our goal therefore is to be at our best when it’s most required of us.

This virtual presentation borrows from the time-tested principles of a simple message:

‘Grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference.’
Reinhold Niebuhr

Join us for this illuminating presentation that is sure to give you the insights and techniques to manage your challenging situations.

Click the Curriculum tab to view the topics covered.

LEARNING OBJECTIVES
After attending the webinar students will be able to;

  • Describe how to control their own emotions to be in control of interactions
  • Discuss some interpersonal strategies used to deal with difficult situations and the people involved.

FACILITATOR

Professor Paul Byrne. Read the bio.

Top Three Emotional Intelligence (EQ) Skills Needed in Business – November 12, 2020

Want to learn how asking the right questions at the right time can build your emotional foundation with existing, or prospective clients? Sign up here and attend a session on November 12! To register, you would need to have a CPA Ontario account. If you don’t already have one, you can create an account here. If you have any further questions, feel free to contact pdevents@cpaontario.ca

CPA Ontario Professional Development live course “Personal Productivity – Getting Organized for Peak Performance” – October 23, 2020

“You will never find time for anything. If you want time, you must make it”. Charles Biston

Time is one of our most precious and limited resources. Effective time management is an indispensable skill that can be learned.

This seminar lays the groundwork to help you manage your time simply and effectively and become more productive in the process.

TOPICS INCLUDE:

Participants will learn how to:

  • Apply the 80/20 rule
  • Structure your week to make the most effective use of your time
  • Categorize tasks using the Urgent/Important Matrix
  • Establish Priorities
  • Use a range of time management tools and techniques for increased productivity

WHO WILL BENEFIT:

Anyone who wants to increase their personal productivity and achieve more with less effort.

Date:

Friday, October 23, 2020

Time: 8:30am to 12:15pm Eastern Time

Presenter: Paula Connolly with Mackay Byrne Group

Emotional Intelligence half day course with CPA Ontario, October 15th, 2020

cpontario.ca

Part 1
Emotional Intelligence: The three most important EQ skills needed in business today.

Most people realize that being emotionally smart helps in business, and there’s no shortage of empirical evidence to suggest that this realization is pretty accurate. The real question is: can people learn to be more emotionally smart? The answer is, yes. As with all forms of intelligence, there is a natural aptitude, nature, and a learned component, nurture. Individuals displaying high emotional quotients likely got lucky in both areas, born with the abilities and surrounded by good role models. Another way to boost your skills is by attending an experiential webinar that provides a nurturing of abilities.

This, do not miss, webinar gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends…. emotion.

We explore three areas that each participant brings to their interactions: Curiosity, Resilience, and Empathy.

How is it that some people seem to coast through even the most difficult circumstances with relative ease while others are floored by them? Why is it that some employees almost never have a customer complaint made against them even if they make the same mistake as everyone else does? And why do we like going for coffee with one person more than with another? Because some people are more emotionally smart than others. And as a result they’re more resilient, more empathetic, and more interesting. Does this mean that some people, “got it” and others don’t? Thankfully, no. We all can reap the benefits of being emotionally intelligent because much of emotional I.Q. (E.Q.) is learned

Part 2
Emotional Intelligence in Difficult Situations: Serenity, Courage, Wisdom
To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult colleagues and clients requires that we be at are best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of Emotional Intelligence in difficult situations.

•Intrapersonal (control our emotions to be in control of our interactions)
• Uncover the underpinning of confidence: realistic self-regard, positive perceptions.
• Learn to tolerate the stresses of that upset our balance and affect our performance.
Interpersonal (strategies to deal with difficult people)
• Understand why people are difficult
• Practice the best approach when dealing with a myriad of difficult client types
• Prevent communication breakdowns

Client Engagement During the Pandemic: Virtual Image & Networking Skills

Disruption… Opportunity… Prosperity


We know we want to engage with our clients and grow our client base, but now it seems
more dicult than ever to do so. Join us for an illuminating virtual series to learn the best
approaches to serve you and your clients.

  • Virtual First Impressions
  • Professional Image (on camera and in-person)
  • Client Engagement (engagement during the pandemic)
  • Client Networking (attending live/virtual/internal/external events)

Customizable timelines: 1.5 hour to 2 hour session or choose 20 minute modules.

Click here for a PDF with full details

Click here to learn more about our Virtual Presentations

World Compliance Seminars – Oct. 28th – Leading and Engaging Remote Teams and Developing a Successful Results-Based Work Culture

This webinar provides tips on how to successfully support your team and drive results, with empathy and understanding, as we continue to work remotely. You will learn how to establish clear expectations for remote work, to stay connected with your team, and to promote teamwork to achieve results, while remaining flexible.

To protect our health, more and more companies are asking employees to work remotely for the foreseeable future. In fact, many organizations are considering a permanent shift to work-from-home for many roles. As a leader, you can no longer evaluate how things are going by walking around the office, checking in on staff and holding impromptu problem-solving meetings.  Managing a remote team presents many new challenges ranging from technical requirements, to how to stay connected, and how to monitor and produce results.

  • Understand challenges of managing a remote team
  • Understand key leadership competencies to successfully manage a remote team
  • Learn from the experience of leaders of remote teams
  • Learn strategies to improve your success as a remote leader
  • Adapt a new leadership mindset
  • Integrate technology tools to stay connected and to monitor performance
  • Identify challenges of managing a remote team
  • Identify key leadership competencies to successfully manage a remote team
  • Evaluate what leaders of remote teams have learned over the past 6 months (case studies)
  • Establish clear boundaries and shared expectations for your remote teams
  • Demonstrate understanding and empathy to support individuals
  • Become a successful mentor for your remote teams
  • Build trust and avoid micromanaging by focusing on results, not activity
  • Effectively use technology to improve communication and tracking

Set up a system to solve issues

Traininng.com October 14 -Navigating Change – Focusing on Opportunity

Today we all face unprecedented change and uncertainty as we deal with the pandemic. To maintain control and confidence, employees need to understand the transition process to personally cope with change. We need tools to chart a course for the future and contribute to the success of our organizations.  It is crucial for employees to develop personal resiliency and respond to fundamental organizational issues.

The pandemic crisis has forever changed our personal and work lives. Nothing is recognizable; our emotions are on a rollercoaster. But we need to move forward and look for possibilities and opportunities. The key is understanding change and building resilience to adapt to our new reality.

The objectives of this workshop are to provide an understanding of the phases of change/transition and to develop coping skills to regain motivation and productivity during significant organizational change.

  • Understand the phases and impacts of change
  • Develop strategies to stay engaged
  • Focus on what you can control
  • Manage emotional reactions to significant change
  • Build resilience to move forward