Want to learn how asking the right questions at the right time can build your emotional foundation with existing, or prospective clients? MBG’s Emotional Intelligence webinar gives you the tools and skills to grow.

This course provides clarity around the importance of EQ, its’ key components, with specific focus on inter/intrapersonal skills. What I valued the most were the T.I.P.’s on how to handle difficult people/behaviours through conversational EQ skills. The course handouts are excellent resources and I often refer back to them as reminders. Overall, this was a very engaging discussion on a highly relevant topic!

Amber, participant in the Emotional Intelligence Webinar

Improve your presence, communication and influence, contact us to learn more!

Half day virtual presentation on November 18^th with CPA Ontario

These are unprecedented and uncertain times. Suddenly, you are working remotely and doing on-line presentations with new technology. In this webinar on Strategies to Effectively Work and Present Remotely, you will understand that to optimize results, you need to optimize your energy and seek work/life balance. You will explore what stops you from achieving your best results and learn strategies to establish new habits to get the most out of your time.

While working remotely, you also need to project a professional image by creating a pleasing visual on-line presence in your home office space and effectively using presentation tools. You will learn to adapt both your presentation style and your materials to improve communication skills and make powerful remote presentations. You will discover how to engage your audience, manage questions, and create or adapt your slides for a remote presentation.

cpontario.ca

Part 1
Emotional Intelligence: The three most important EQ skills needed in business today.

Most people realize that being emotionally smart helps in business, and there’s no shortage of empirical evidence to suggest that this realization is pretty accurate. The real question is: can people learn to be more emotionally smart? The answer is, yes. As with all forms of intelligence, there is a natural aptitude, nature, and a learned component, nurture. Individuals displaying high emotional quotients likely got lucky in both areas, born with the abilities and surrounded by good role models. Another way to boost your skills is by attending an experiential webinar that provides a nurturing of abilities.

This, do not miss, webinar gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends…. emotion.

We explore three areas that each participant brings to their interactions: Curiosity, Resilience, and Empathy.

How is it that some people seem to coast through even the most difficult circumstances with relative ease while others are floored by them? Why is it that some employees almost never have a customer complaint made against them even if they make the same mistake as everyone else does? And why do we like going for coffee with one person more than with another? Because some people are more emotionally smart than others. And as a result they’re more resilient, more empathetic, and more interesting. Does this mean that some people, “got it” and others don’t? Thankfully, no. We all can reap the benefits of being emotionally intelligent because much of emotional I.Q. (E.Q.) is learned

Part 2
Emotional Intelligence in Difficult Situations: Serenity, Courage, Wisdom
To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult colleagues and clients requires that we be at are best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of Emotional Intelligence in difficult situations.

•Intrapersonal (control our emotions to be in control of our interactions)
• Uncover the underpinning of confidence: realistic self-regard, positive perceptions.
• Learn to tolerate the stresses of that upset our balance and affect our performance.
Interpersonal (strategies to deal with difficult people)
• Understand why people are difficult
• Practice the best approach when dealing with a myriad of difficult client types
• Prevent communication breakdowns

This webinar provides tips on how to successfully support your team and drive results, with empathy and understanding, as we continue to work remotely. You will learn how to establish clear expectations for remote work, to stay connected with your team, and to promote teamwork to achieve results, while remaining flexible.

To protect our health, more and more companies are asking employees to work remotely for the foreseeable future. In fact, many organizations are considering a permanent shift to work-from-home for many roles. As a leader, you can no longer evaluate how things are going by walking around the office, checking in on staff and holding impromptu problem-solving meetings.  Managing a remote team presents many new challenges ranging from technical requirements, to how to stay connected, and how to monitor and produce results.

• Understand challenges of managing a remote team
• Understand key leadership competencies to successfully manage a remote team
• Learn from the experience of leaders of remote teams
• Learn strategies to improve your success as a remote leader
• Adapt a new leadership mindset
• Integrate technology tools to stay connected and to monitor performance

• Identify challenges of managing a remote team
• Identify key leadership competencies to successfully manage a remote team
• Evaluate what leaders of remote teams have learned over the past 6 months (case studies)
• Establish clear boundaries and shared expectations for your remote teams
• Demonstrate understanding and empathy to support individuals
• Become a successful mentor for your remote teams
• Build trust and avoid micromanaging by focusing on results, not activity
• Effectively use technology to improve communication and tracking

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