The Art of One Way Transmission: Practical Primacy

The beginning of interactions is important…the most important. The primacy effect states that people will remember and be more influenced by the beginning of an interaction than any other part. This high impact three hour workshop provides practical advice all professionals can use to begin any interaction in the best possible way. Interactions include meeting a person for the first time, the opening of a presentation, a voice message, writing an email, presenting on skype. Knowing what to say, and how to say it at the beginning breeds the confidence and composure needed for the rest of the interaction.

Business Development: The Essentials of Building a Referral Business

Building a Referral Business for Genworth Canada in April

To galvanize professional support from existing and prospective clients is the best and easiest way to grow your business. Given this is the case, it’s surprising that 80% of clients would give a referral, yet only 20% are ever asked. The resistance to ask is based on a myriad of unrealistic concerns: rejection, asking too much, lack of confidence, etc. This course lays to rest the concerns, and teaches the skills necessary to be confident and effective in garnering referrals.

Seminar – Genworth Canada – January 17, 2019 (The Art of One-Way Communication. Writing Essentials, Speaking Essentials and Business Professional: Promoting Your Best Self) Toronto, ON

The imperative to communicate with customers is increasing. Customers do appreciate being informed, but only when the information is relevant, profitable, and well communicated. Don’t risk alienating customers with poorly executed communication. Learn the skills to be clear, concise, and appropriate when informing customers.

Explore how you are perceived through email, Skype, text messaging or voice mail.

Learn the simple to implement skills of organizing a one-way transmission to motivate others to pay full attention to your message. The organizational structure (when to say what) assists tremendously with comprehension and retention of even the most complex of ideas. Impress all with your ability to simplify the complex, get to the heart of the matter, and motivate receivers to want to pay attention.

This workshop is designed for all those busy people who need to communicate with customers via technology.

Business Professional is a combination of Communicating Confidence, Poise/Polish and Business Casual Dress. See below.

Business Professional: Promoting Your Best Self

A universal perceptual tendency is to “judge a book by its cover”. We form lasting opinions based on what we see. In fact, over half of the impression you convey to others is based on appearance. The look of credibility, composure and professionalism must accompany the message for an audience or client to accept it. You must be believed to be heard, and we believe what we see.

Be sure to send the full message by visually presenting your professional credibility. This seminar is about attaining a professional presence that in all circumstances speaks well of you. Learn how your body language, dress and personal style impact the decisions others make of you and your ideas.

Participants will learn:

  • The impact of appearance on client perceptions
  • Powerful and lasting first impressions at every meeting
  • Poise and polish in all circumstances
  • Business Casual: What it is. Must have items
  • How to build a business wardrobe on your budget

CSAE Trillium Winter Summit Presentation – Friday, February 15th, 2019 in Burlington ON

9th Annual 2019 Winter Summit Final Education Program

Emotional Persuasion: The most important EQ skills needed in business today Incorporate the gold standard of emotional intelligence into your life: Empathy. Like a rare commodity this skill predominates in high-performers but is available to all. Learn how to incorporate empathy into your thinking and witness the personal and professional growth that ensues. Intrapersonal awareness is the foundation of everything! Take charge of your attitude and you take charge of your life with new strategies for beating negativity, eliminating doubts, and setting positive goals. Understand the power of thought, and its impact on prompting emotion. Recognize that thoughts are a choice, and that the right choice leads to better decisions and better outcomes.
Being persuasive is clearly one of the more important of the professional attributes. And yet, most professionals miss opportunities to capitalize on the emotional triggers that others use when making decisions. We’ll explore the subtle, yet powerful, persuasive strategies that increase the likelihood of others saying, ‘Yes’ to our compliance requests. Creating and maintaining a positive emotional connection requires high emotional intelligence. Understanding the personalities of others and having the skills to adapt our own behaviors to create comfort is the key to interpersonal awareness. Destroy the barriers that keep us apart and learn to
emotionally connect with those with whom we interact.
Presented by
Paul Byrne, Senior Partner and Trainer, Mackay Byrne Group

December Webinar PROFESSIONAL PRESENCE: The Essentials of Credibility, Composure and Confidence – December 12

continuing Education for the OFSA

december webinar

The Essentials of Credibility, Composure and Confidence
Wednesday Dec 12, 2018 @ 1:00 PM

Presenter: Mr Paul Byrne

is a senior partner and trainer with MacKay Byrne Group; he is also a professor of communications skills in Ottawa, Ontario.  As a professor, he’s been formally recognized for outstanding achievements in teaching and curriculum design.  Paul has an ability to translate academic theory and psychological research into practical communication techniques for the workplace.

Learn how to keep your composure and self-confidence high in the midst of hardship; how to create a win-win solutions with everyone you work with.  In this exciting talk, you’ll learn how to successfully express your ideas and feelings; deal with negative, aggressive and difficult people; never feel the need to make excuses, over-explain, or over-apologize.  You’ll learn how to speak with accuracy and confidence.

Paul’s belief is that enhanced communication competence is a result of heightened self-awareness, and appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies.