continuing Education for the OFSA
The Essentials of Credibility, Composure and Confidence
Wednesday Dec 12, 2018 @ 1:00 PM
Presenter: Mr Paul Byrne
is a senior partner and trainer with MacKay Byrne Group; he is also a professor of communications skills in Ottawa, Ontario. As a professor, he’s been formally recognized for outstanding achievements in teaching and curriculum design. Paul has an ability to translate academic theory and psychological research into practical communication techniques for the workplace.
Learn how to keep your composure and self-confidence high in the midst of hardship; how to create a win-win solutions with everyone you work with. In this exciting talk, you’ll learn how to successfully express your ideas and feelings; deal with negative, aggressive and difficult people; never feel the need to make excuses, over-explain, or over-apologize. You’ll learn how to speak with accuracy and confidence.
Paul’s belief is that enhanced communication competence is a result of heightened self-awareness, and appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies.
This workshop gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends….emotion. Our emotional abilities are learned, and can be improved with knowledge and practice. Make yourself a better leader with a better understanding of these 3 key areas:
- Resilience – overcoming self-imposed barriers;
- Empathy – Listen to make every person feel important and understood;
- Curiosity – Recognize the power of small talk for building relationships.
The Art of One-Way Transmission: The beginning of interactions is important….the most important. Learn the simple to implement skills of organizing a one-way transmission to motivate others to pay full attention to your message. When to say What! Impress all with your ability to simplify the complex, get to the heart of the matter, and motivate receivers to want to pay attention.
An event designed to empower Commercial Banking Associates to facilitate conversations in a meaningful manner with new connections.
During the day Associates from Commercial Banking and Cash Management will attend a classroom session focused on:
• The Power of First Impressions
• Starting Meaningful Conversations, Building Relationships, and;
• Follow-Up, and Maintaining Relationships
With the help of participants, the Associates will put their learning into immediate practice. Mingling and networking in normal fashion, Associates will be tasked with working the room and actively engaging in conversation. Following discussion, they will provide a simple scorecard for to complete regarding the skills/strategies employed.
A universal perceptual tendency is to “judge a book by its cover”. We form lasting opinions based on what we see. In fact, over half of the impression you convey to others is based on appearance. The look of credibility, composure and professionalism must accompany the message for an audience or client to accept it. You must be believed to be heard, and we believe what we see. Learn how your body language, dress and personal style impact the decisions others make of you and your ideas.
Conversing with your clients at the dinner table is always an opportunity to create and strengthen the relationship, or to inadvertently weaken it. Understanding the ingredients of good conversation, knowing what to say and when, directing and redirecting the interaction, and being capable when it becomes difficult, are the hallmarks of excellent dining etiquette.
GWA Toronto Chapter and Generation NEXT present an informative seminar and networking event titled “The Art of Networking”, being held on Thursday, June 21st from 3:30 – 5:00 PM at the International ABC, 200 Bloor Street, Toronto. Guest Speaker is Lynne Mackay.
Mackay Byrne Group Inc.
328 Frank Street
Tel: 613 233 2563 Fax: 613 821 2334
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