December Webinar PROFESSIONAL PRESENCE: The Essentials of Credibility, Composure and Confidence – December 12

continuing Education for the OFSA

december webinar

The Essentials of Credibility, Composure and Confidence
Wednesday Dec 12, 2018 @ 1:00 PM

Presenter: Mr Paul Byrne

is a senior partner and trainer with MacKay Byrne Group; he is also a professor of communications skills in Ottawa, Ontario.  As a professor, he’s been formally recognized for outstanding achievements in teaching and curriculum design.  Paul has an ability to translate academic theory and psychological research into practical communication techniques for the workplace.

Learn how to keep your composure and self-confidence high in the midst of hardship; how to create a win-win solutions with everyone you work with.  In this exciting talk, you’ll learn how to successfully express your ideas and feelings; deal with negative, aggressive and difficult people; never feel the need to make excuses, over-explain, or over-apologize.  You’ll learn how to speak with accuracy and confidence.

Paul’s belief is that enhanced communication competence is a result of heightened self-awareness, and appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies.

PMI OVOC 2018 Symposium: Emotional Intelligence & Art of One Way Transmission

This workshop gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends….emotion. Our emotional abilities are learned, and can be improved with knowledge and practice. Make yourself a better leader with a better understanding of these 3 key areas:

  • Resilience – overcoming self-imposed barriers;
  • Empathy – Listen to make every person feel important and understood;
  • Curiosity – Recognize the power of small talk for building relationships.

The Art of One-Way Transmission: The beginning of interactions is important….the most important. Learn the simple to implement skills of organizing a one-way transmission to motivate others to pay full attention to your message. When to say What! Impress all with your ability to simplify the complex, get to the heart of the matter, and motivate receivers to want to pay attention.


August in Toronto: Emotional Intelligence: The most important EQ skills needed in business today

This, do not miss, workshop gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends…. emotion. Our emotional abilities are learned, and can be improved with knowledge and practice. The research is compelling; emotional intelligence, EI, in the workplace is fundamental to effectiveness.
Results showed that EI related more positively to performance under a high managerial work demands context of jobs that require management of diverse individuals, functions, and lines of business, potentially because such job contexts activate and allow high-EI individuals to act in emotionally intelligent ways that facilitate their performance.
We explore three areas that each participant brings to their interactions in the retail store: intrapersonal awareness and choices: Empathy, Curiosity, and Re Intrapersonal awareness is the foundation of everything! Take charge of your attitude and you take charge of your life with new strategies for beating negativity, eliminating doubts, and setting positive goals. Understand the power of thought, and its impact on prompting emotion. Recognize that thoughts are a choice, and that the right choice leads to better decisions and better outcomes.

August: Commercial Banking Associate Art of the Cocktail

An event designed to empower Commercial Banking Associates to facilitate conversations in a meaningful manner with new connections.

Session Details:
During the day Associates from Commercial Banking and Cash Management will attend a classroom session focused on:
• The Power of First Impressions
• Starting Meaningful Conversations, Building Relationships, and;
• Follow-Up, and Maintaining Relationships

With the help of participants, the Associates will put their learning into immediate practice. Mingling and networking in normal fashion, Associates will be tasked with working the room and actively engaging in conversation. Following discussion, they will provide a simple scorecard for to complete regarding the skills/strategies employed.


August, 2018: Professional Image & Dining Skills – McGill University MBA Grads

A universal perceptual tendency is to “judge a book by its cover”. We form lasting opinions based on what we see. In fact, over half of the impression you convey to others is based on appearance. The look of credibility, composure and professionalism must accompany the message for an audience or client to accept it. You must be believed to be heard, and we believe what we see. Learn how your body language, dress and personal style impact the decisions others make of you and your ideas.

Conversing with your clients at the dinner table is always an opportunity to create and strengthen the relationship, or to inadvertently weaken it. Understanding the ingredients of good conversation, knowing what to say and when, directing and redirecting the interaction, and being capable when it becomes difficult, are the hallmarks of excellent dining etiquette.

Dinner Skills on Wednesday, May 30th in Toronto

Our impression in the social business arena is as important as attending a meeting.  The impression you make continues and managing how you speak, conduct yourself when attending a buffet, dinner or luncheon is important to your career success, confidence and like-ability when you host and dine with  co-workers and clients.  Managing the impression you make and maximizing your ‘like-ability’ are the keys to making every social networking opportunity comfortable and productive. First impressions really are important.  The way you greet people can set the tone for the entire interaction that follows.  If you make a poor initial impression at the dinner table, you may spend the rest of your time overcoming it.  In this fun and interactive workshop you will be given tips on putting your best foot forward with the non-verbal communication, effective introductions, table small talk, serving yourself at a buffet, dining demeanour and behaviours that will make you confident in any business social situation.  You’ll learn the differences of attending larger group buffet venues and smaller dining situations.