Overview

This highly regarded webinar uncovers the often hidden motivations of why we act the way we do, and provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships. We’ll explore the typical difficult interactions of your workplace and discuss approaches that lead to improved outcomes.

Our responses to difficult colleagues and clients must be based on professional integrity and assertive communication while still maintaining a supportive communication climate. We need to explore the underpinnings of unreasonable requests and behaviours in order to understand them and move ahead with supportive professionalism.

Client (internal and external)  negotiations can sometimes leave us feeling frustrated when we feel the client is being unreasonable. Our responses in these situations will have an impact on the present negotiations, engagement with the file, future business, and so on.

Recognize that conflicts will happen in the workplace, our goal therefore is to be at our best when it’s most required of us.

This virtual presentation borrows from the time-tested principles of a simple message:

‘Grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference.’ Reinhold Niebuhr

Join us for this illuminating webinar that is sure to give you the insights and techniques to manage your difficult situations.

Why you should Attend

To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult colleagues and clients requires that we be at are best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence.

Areas Covered in the Session

Intrapersonal (control our emotions to be in control of our interactions)

• Uncover the underpinning of confidence: realistic self-regard, positive perceptions
• Appreciate the think, feel, behave dynamic and how reality testing improves our attitude and actions
• Embrace “change” as the only constant in life
• Program yourself for success through accurate thinking
• Learn to tolerate the stresses of that upset our balance and affect our performance

Interpersonal (strategies to deal with difficult people)

• Understand why people are difficult
• Practice the best approach when dealing with a myriad of difficult client types
• Prevent communication breakdowns
• Assertively handle conflict and create psychological comfort and inclusion
• Maintain control in difficult to control situations
• Create and maintain a communication climate of support rather than defensiveness
• Manage client expectations throughout the process to circumvent excessive demands
• Use professional Integrity as a tool to disarm difficult client interactions
• Communicate assertive statements to clarify expectations clearly to clients
• Create and maintain a supportive communication climate when negotiations become emotional
• Explore win-win outcomes to deal with unreasonable client requests
• Uncover their interpersonal style in difficult situation

Who Will Benefit

• Executive Level
• Sales
• Pretty much everyone else too!

Do your presentations have the impact you intend? Does your delivery grab and hold your audience’s attention? Do your words motivate audiences to action? Your professional image can be either built or undermined by your presentation abilities.

This highly successful webinar, customized for professionals, will enhance your presentation skills and give you the insights you need to project a confident professional image in any speaking circumstance.

We’ll cover everything you need to know to deliver any presentation with clarity, persuasiveness, and confidence.

This course is designed for professionals with an emphasis on focusing on an objective to inform or persuade, analyzing an audience to match message to needs, developing visuals to enhance your message, and projecting competence through body language and voice.

Professional Presence: The Essentials of Credibility, Composure and Confidence

Presence is personality projected. A presence that speaks well of an individual is one that projects credibility, composure, and confidence. These behaviors are not spoken but rather are displayed through the sum total of the individual. This persona is built on a healthy foundation of positive self esteem and rational thinking. Attending meetings, delivering presentations, conversing with colleagues: all these work events provide an opportunity to promote presence. Our appearance, non-verbal communication, voice and words all combine to demonstrate our persona and as such much be constructed in a way that consistently sends the right message.

Learn how to keep your composure and self-confidence high in the midst of hardship; how to identify and overcome your self-imposed barriers and limits. Learn to create win-win solutions with everyone you work with. In this exciting talk, you’ll learn how to confidently express your ideas and feelings; deal with negative, aggressive and difficult people; never feel the need to make excuses, over-explain, or over-apologize. You’ll learn how to speak about your accomplishments with accuracy and confidence.

This seminar will prepare staff to deliver a high-end experience for their guests at events through focused etiquette training.

Toronto, ON

Art of the Cocktail: Business Development in the Social Arena

Managing the impression you make and maximizing your ‘like-ability’ are the keys to making every networking opportunity consistently profitable. First impressions really are important. The way you greet people can set the tone for the entire interaction that follows. If you make a poor initial impression, you may spend the rest of your time overcoming it.

Meet and mingle with your colleagues while you learn from the pros. Brush up on the protocols of introductions, business card exchange, conversation management, and more. Learn the secrets to business development through rapport building.

Dining Etiquette: Maintaining a Positive Impression

In this fun and interactive workshop you will be given tips on putting your best foot forward with the non-verbal communication, effective introductions, table small talk, serving yourself at a buffet, dining demeanour and behaviours that will make you confident in any business social situation. You’ll learn the differences of attending larger group buffet venues and smaller dining situations.

Conversing with your clients at the dinner table is always an opportunity to create and strengthen the relationship, or to inadvertently weaken it. Understanding the ingredients of good conversation, knowing what to say and when, directing and redirecting the interaction, and being capable when it becomes difficult, are the hallmarks of excellent dining etiquette.

Emotional Persuasion: The most important EQ skills needed in business today

Incorporate the gold standard of emotional intelligence into your life: Empathy. Like a rare commodity this skill predominates in high-performers but is available to all. Learn how to incorporate empathy into your thinking and witness the personal and professional growth then ensues.

Being persuasive is clearly one of the more important of the professional attributes. And yet, most professionals miss opportunities to capitalize on the emotional triggers that others use when making decisions. We’ll explore the subtle, yet powerful, persuasive strategies that increase the likelihood of others saying, ‘Yes’ to our compliance requests.

Presentation Skills for Professionals

Do your presentations have the impact you intend? Does your delivery grab and hold your audience’s attention? Do your words motivate audiences to action? Your professional image can be either built or undermined by your presentation abilities. This highly successful workshop, customized for professionals, will enhance your presentation skills and give you the insights you need to project a confident professional image in any speaking circumstance. We’ll cover everything you need to know to deliver any presentation with clarity, persuasiveness, and confidence.

This course is designed for professionals with an emphasis on focusing on an objective to inform or persuade, analyzing an audience to match message to needs, developing visuals to enhance your message, and projecting competence through body language and voice.