continuing Education for the OFSA
The Essentials of Credibility, Composure and Confidence
Wednesday Dec 12, 2018 @ 1:00 PM
Presenter: Mr Paul Byrne
is a senior partner and trainer with MacKay Byrne Group; he is also a professor of communications skills in Ottawa, Ontario. As a professor, he’s been formally recognized for outstanding achievements in teaching and curriculum design. Paul has an ability to translate academic theory and psychological research into practical communication techniques for the workplace.
Learn how to keep your composure and self-confidence high in the midst of hardship; how to create a win-win solutions with everyone you work with. In this exciting talk, you’ll learn how to successfully express your ideas and feelings; deal with negative, aggressive and difficult people; never feel the need to make excuses, over-explain, or over-apologize. You’ll learn how to speak with accuracy and confidence.
Paul’s belief is that enhanced communication competence is a result of heightened self-awareness, and appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies.