Emotional Intelligence half day course with CPA Ontario, October 15th, 2020

cpontario.ca

Part 1
Emotional Intelligence: The three most important EQ skills needed in business today.

Most people realize that being emotionally smart helps in business, and there’s no shortage of empirical evidence to suggest that this realization is pretty accurate. The real question is: can people learn to be more emotionally smart? The answer is, yes. As with all forms of intelligence, there is a natural aptitude, nature, and a learned component, nurture. Individuals displaying high emotional quotients likely got lucky in both areas, born with the abilities and surrounded by good role models. Another way to boost your skills is by attending an experiential webinar that provides a nurturing of abilities.

This, do not miss, webinar gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends…. emotion.

We explore three areas that each participant brings to their interactions: Curiosity, Resilience, and Empathy.

How is it that some people seem to coast through even the most difficult circumstances with relative ease while others are floored by them? Why is it that some employees almost never have a customer complaint made against them even if they make the same mistake as everyone else does? And why do we like going for coffee with one person more than with another? Because some people are more emotionally smart than others. And as a result they’re more resilient, more empathetic, and more interesting. Does this mean that some people, “got it” and others don’t? Thankfully, no. We all can reap the benefits of being emotionally intelligent because much of emotional I.Q. (E.Q.) is learned

Part 2
Emotional Intelligence in Difficult Situations: Serenity, Courage, Wisdom
To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult colleagues and clients requires that we be at are best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of Emotional Intelligence in difficult situations.

•Intrapersonal (control our emotions to be in control of our interactions)
• Uncover the underpinning of confidence: realistic self-regard, positive perceptions.
• Learn to tolerate the stresses of that upset our balance and affect our performance.
Interpersonal (strategies to deal with difficult people)
• Understand why people are difficult
• Practice the best approach when dealing with a myriad of difficult client types
• Prevent communication breakdowns