The Art of the Coffee: A Networking Professional Development Workshop. June 20, 2016

The Art of the Coffee: A Networking Professional Development Workshop.

Presented by Paul Byrne

June 20, 2016

Professional Presence: The Essentials of Confidence, Credibility and Composure Webinar for the CCPE on June 10th and 17th, 2016.

mbg is presenting Professional Presence:  The Essentials of Confidence, Credibility and Composure Webinar for the Council for Continuing Pharmaceutical Education (CCPE) on June 10th and 17th, 2016.

Emotional Intelligence Webinars for the CCPE May 18th

mbg is presenting an Emotional Intelligence (EQ) Webinar for the Council for Continuing Pharmaceutical Education (CCPE) on May 18th. This webinars focuses on the three most important EQ skills required in business today.

Emotional Intelligence Webinars for the Council for Continuing Pharmaceutical Education

mbg is launching two Webinars for the Council for Continuing Pharmaceutical Education (CCPE). These webinars focuse on the three most important EQ skills required in business today:

Webinar One (Feb. 12th):  Interested versus Interesting

Webinar Two (Feb. 26th):  Gold Standard of Emotional Intelligence

The response has been overwhelming and if you’re taking part, I look forward to meeting all of you online today!

Lynne Mackay

Lights! Camera! Action! Red carpet tips for revving up your image

Canada’s top image consultant Lynne Mackay hosted an entertaining walk down the red carpet TLOMA-style at Blue Mountain Resort recently. In this fun, interactive, Oscar-style pre-dinner “show”, Lynne played reporter and interviewed 300 participants and business partners as they came down the red carpet. “Who are you wearing?” was the question of the evening as Lynne shared her proven strategies for enhancing personal and professional image. Wardrobe, colour  analysis, hair, jewelry, footwear, makeup and eyewear were just some of the areas Lynne covered.

After all, what we wear, how we look and how we carry ourselves makes a bigger difference than many of us realize and can help us feel more confident.

A.C.E. The Art of Client Engagement

Given our tech dominated professional world I’ve been heartened with the response to our delivery of an Emotional Intelligence based program called A.C.E. The Art of Client Engagement. Credit goes to the executive team who saw the value of rolling this program out across Canada. Credit also goes to the participants for their open appreciation of the value of this kind of professional development. It was good to hear the takeaways: enhanced empathy, rejuvenated curiosity, and increased patience as a few of the emotional elements they will be practicing with their private wealth clients.


With technology mediated communication growing, the greater the imperative to capitalize on our precious face-to-face interactions. It’s our ability to emotionally connect with clients that allows business and referrals to flourish.


We at Mackay Byrne Group hope to see a continued trend towards professional development that focuses on the human side of business. With programs like A.C.E. being promoted and delivered across multiple industries it’s certainly looking promising.

Business and client engagement

The Art of Client Engagement

The newest mbg program, The Art of Client Engagement, A.C.E., has now been delivered in every major city in Canada. The premise of the program is to increase the Emotional Intelligence, E. I. Quotient, of participants with a view to enhancing client relationships. The foundational elements of high E.I.: Empathy, Curiosity, and Patience are explored and practiced in this highly experiential three hour program.


For most participants it’s not a first exposure to these concepts but rather a reminder of their importance in our client interactions. This fun, interactive professional development is well timed given the pressures and time constraints of the modern workplace. Creating a collegial and collaborative environment from the outset also serves to derail potential conflicts before they take hold. When an atmosphere of psychological safety is created, all involved are more comfortable to speak their minds, listen non-judgmentally, and ultimately be more productive.


A reawakening and rejuvenation of the soft skills that allow us to emotionally connect with prospective and existing clients is at the heart of stronger more committed client relationships.


Contact us to learn more about this program!

Parliament Hill Fashion

A what-to-wear tutorial for those looking to land on the Hill
Elizabeth Gray-Smith (

MPs live and breathe in the public eye. Standing in the house, scrumming in the halls, posing at podiums, swooshing through galas, flipping pancakes and picking up babies – there is no hiding from the camera. So, given the many public adventures (and potential misadventures) facing MPs in a given day, how important is their fashion finess and mastery of style?

“Let’s get right to it… their image matters,” says Lynne Mackay, an image consultant with 30 years of experience coaching people – some senior politicians – on how to look, behave and communicate. Mackay advised Conservative candidates in the ’93 and ’97 federal elections.

“Persona and sincerity – all of it matters on camera – as does how you look,” says Mackay. “People are absorbed by that, especially in North America… we are a very visual society.”

With an election in sight, it begs the question: what should candidates think about as they prepare to dress the role of an MP at the top of their game on the Hill?


According to Mackay, becoming the savvy sartorialist is the first step. “Trends come and go but what really matters is how a garment fits – that is key at this level. If you are rushed on scrums, appearing up close on camera, and your clothing is ill-fitting it is a complete distraction to the viewer.”

Keeping a finger on the pulse of fashion while staying current with the headlines can’t hurt. “Don’t date yourself,” says Mackay. “If you are wearing suits that are five, six or seven years old, chancer are your outfit is dated.”

In an arena where the choice of hues can corner you in the ring – with four popular colours taken by party brands – what is left to pick from on the palettes?

Many MPs have made their party brand their own insignia. Olivia Chow was known for her orange gowns, Carolyn Bennett’s closet is filled with red accessories and Elizabeth May has more than a few green items.

Mackay identifies plum, wine, orchid, violet and eggplant as safe, non-partisan colour choices. No matter how clever the colour choice is, the outfit as a whole has to translate well on screen. “It all has to look good on camera,” says Mackay.

Under the rays of fluorescent lighting, she wars, black suits can often look green. Plus, solid black is linked to weddings and funerals and can look overwhelming on certain individuals. Mackay recommends taking a departure from the solid navy or charcoal grey norma and going the route of slate greys or ink blues and introducing a stripe or subtle check in bordeaux or oxblood.

“Blue-greens and teals are also interesting in ties and work well on camera,” says Mackay. In summer, she urges MPs to favour seasonal elements like taupe or beige in lght weight wools or cotton. She is also a fan of the seersucker sport jacked which can instantly add variety to conventional suit picks.

The big take-away from the experts: no matter what, be true to yourself. Be genuine. Know  your body. Know the day ahead of you. And be prepared for that camera in your face.



Getting a Head Start on Financial Success

Instead of the typical cocktail party, consider a Fashion Forward evening with MBG

How does a bank or Investment Advisor provide value to an evening with their high net worth clients and their children? Mix sound advice to help the young people establish themselves financially and professionally with a Fashion Forward evening from MBG! With clothes provided by Holts, up coming fashion ideas and a personalized colour palette, it’s an excellent and educational alternative to the typical cocktail party!

“I want to thank you very much for last night. I got some great feedback from my clients and even my buddy Scott is rethinking his navy, black and blue suits and his white and baby blue shirts!”
-Patricia Cullen, CFP, CIM, FCSI l Investment Advisor | Bells Corners Branch 90508  l RBC Dominion Securities Inc.

“I was thrilled when I heard you would be presenting the other night – it was absolutely a wonderful evening and out clients enjoyed it.”
– Louise Summers, PFP | Sales Manager Investment & Retirement Planning, RBC Financial Planning, Royal Mutual Funds Inc.

RBC Client appreciation event, 2014 (2)RBC Client appreciation, 2014 (3)

Innovation in professional curriculum design: Emotional Intelligence in Open Concept Banking

Mackay Byrne Group is again on the cutting edge of professional curriculum design. Our new program Emotional Intelligence in Open Concept Banking is an innovative approach to giving front line client facing professionals and confidence and resilience to face the challenges of their new working environment.

MBG has responded once again to a real need in the Canadian workplace with ready solutions to improve the client and employee experience.