CIBC: Art of the Cocktail – July

Managing the impression you make and maximizing your ‘like-ability’ are the keys to making every networking opportunity consistently profitable. First impressions really are important. The way you greet people can set the tone for the entire interaction that follows. If you make a poor initial impression, you may spend the rest of your time overcoming it.

Meet and mingle with your colleagues while you learn from the pros. Brush up on the protocols of introductions, business card exchange, conversation management, and more. Learn the secrets to business development through rapport building.

We start with a 15 minute presentation covering the basics of:

Emotional connection
Authentic Communication in the Social Arena
Approaching groups
Introductions: yourself and others
Cocktail etiquette

After this, we’ll list the issues that often cause confusion and discomfort for professionals attending social functions on the PowerPoint for participants to consider. Typical issues include, leaving groups, talking with client’s spouse, coping with criticism, handling gossip, transitioning to business talk, business card exchange, and many, many more.

The Art of Hosting

Being the host of a professional social event is an exciting and high profile way to make an impression on clients, peers, industry leaders, your professional community, etc. Be sure to make this impression outstanding by learning the essential requirements of host behaviors: before, during, and after the event. Cover your bases with pre-event planning: everything from logistics to back-up plans for the unexpected. Cultivate an attitude that exudes calm professionalism; learn diplomatic assertion to keep things on track; and, be attentive to the wide variety of participants’ needs, including gender and cultural differences.

When an event runs smoothly, and participants (attendees, speakers, VIPS, etc.) are made to feel comfortable and engaged with meaningful material, the host organization is seen to have pulled off something very special. Make extraordinary a ‘matter of course’ for you and your team when hosting events. This session provides us with the insights and practical strategies to make the most of our hosting opportunities.

Novatech Engineers: Essentials of Time Management – June

This workshop will help you examine the causes behind some of your time management problems and introduce techniques that will result in a more effective usage of time. The training will show you exactly how to improve your performance, by dropping old habits and replacing them with new time management techniques. 

TD Bank: Professional Image and Performance Networking – June

Professional Branding for New Hire TD Business Bankers.
Topics include: Professional Dress, Networking Skills and Social Etiquette to enhance client relationships.

Professionalize Your Brand Webinar | May 12 & 19

Take charge of your reputation – your most valuable asset – by being mindful of professional standards to envision, execute, and transform your personal brand image.
Professionalize Your Brand

Workplace Writing Workshop – May 2nd and 3rd

Anyone who works at a desk knows the importance of good writing skills. This seminar is just what you need to write clear, concise, business letters, memos, emails and reports. Professionally relevant activities and basic dos and don’ts will have you writing like a pro as you discover the secrets to well-written sentences and learn how to quickly organize your thoughts.

Too much writing and too little time is the recurring challenge of the busy professional. Learning how to focus your main message and bring it to your readers’ immediate attention are the keys to fast and effective business writing.

Business Etiquette

Etiquette Essentials:

In today’s professional environment our demeanor is on display for all to see. Be sure to operate with everyone in a manner that promotes your sense of decorum, comfort and confidence. Put others at ease by demonstrating excellent manners. Etiquette in the workplace is not a restrictive set of rules. In fact, quite the opposite is true. Learning a few simple social expectations can alleviate the pressure of, “am I doing this right?”  Take this pressure off and allow yourself to focus on what matters: your colleagues, your clients, the opportunities in front of you, and even having a good time.

According to recruiters, image consultants and senior managers an image shake-up wouldn’t hurt most Administrative staff. Manners in the truest spirit of the term – being sensitive to the needs and feelings of others – still help determine whether you will get a job, whether you will advance, and how harmoniously your team will work together.

The most common, etiquette-related error in interviews is erring on the side of informality, and talking too much. Manners and image also play a role in advancement decision. People hire for skills, but they fire for attitude.

Today, the business environment tends to be less formal. I’m not sure that manners have declined, but certainly a great many things that could affect manners have changed. For example, in industries such as IT you have a more informal atmosphere accompanied with the high pressure of short term project deadlines.  In this environment the corporate culture of calm decorum is key for productive interactions between groups and individuals. Beyond your technical skills, most of the things that affect your job chances do relate in some way to etiquette, in the broadest sense of being sensitive to others.

Here are a few tips to remember:

  • Don’t talk too much
  • Don’t be negative
  • Focus on the needs of others
  • Be punctual
  • Be polite

Companies turn to image consultants because they want to put their best corporate face forward with customers and ultimately improve the bottom line. All employees must appear polished and professional when dealing with clients.

In general, manners seem to have deteriorated in recent years. Partly because of a greater informality in society, but also because start- up companies may not devote enough time to image. It’s really up to a company to set the tone of what its expectations are. An interview is a formal situation, even if it’s an internal referral. Don’t take it for granted and be too familiar.

Manners play an important role in the building of good work teams and in advancement decisions. Think before you speak; consider the consequences. Being in tune with the needs and sensitivities of others, and acting accordingly is the basis of business etiquette.

What kind of image do people conjure up when they speak to you on the phone? Do they picture you as confident and organized, friendly or aloof. Your tone of voice is important on the phone. Be sure to articulate clearly and speak slower- especially when speaking important information such as a call back number.

Anyone who regularly interacts with clients and want to build strong, productive professional relationship will benefit from the insight that Lynne Mackay and her partner Paul Byrne have to offer. You will learn how to project confidence and credibility in dealing with clients and peers, and how to conduct yourself with ease in any business/social situation.

  • Office Diplomacy/Business manners, discretion, sensitivity to others
  • Appropriate conduct/behaviors in the office and when meeting customers
  • Reception Etiquette; the first introduction to the firms image; receiving guests
  • Telephone manners; establish rapport with your telephone audience
  • Speak with a confident tone
  • Vocal quality
  • Articulation and pronunciation
  • Active listening strategies
  • Professional Networking Skills; Working a room
  • Approaching and Leaving Groups
  • Successfully perform various types of introductions
  • Use communication strategies to start and continue conversations
  • Small talk topics to discuss and avoid
  • Business card etiquette
  • Effectively use kinesics and Proxemics to make clients/colleagues comfortable

Ballet Jorgen at Centrepointe Theatre on Friday, October. 28th 2016.

Lynne Mackay with the President of the Monarchist Society Mary and Les Del Toro
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The Art of One-Way Transmission: Practical Primacy

The beginning of interactions is important…the most important. The primacy effect states that people will remember and be more influenced by the beginning of an interaction than any other part. This high impact two-part webinar series provides practical advice all professionals can use to begin any interaction in the best possible way. Interactions include meeting a person for the first time, the opening of a presentation, a voice message, writing an email, presenting on skype. Knowing what to say, and how to say it at the beginning breeds the confidence and composure needed for the rest of the interaction.

These webinars are most of all… practical. We’ll cover the easy to implement formats to follow for all our professional interactions.



Submit two samples of your emails.


Webinar One: Email Writing (45 minutes)

The imperative to communicate well is increasing. Clients, internal and external, do appreciate being informed, but only when the information is relevant, profitable, and well communicated. Don’t risk alienating others with poorly executed communication.

  • Make written communication easy to write, easy to read, and easy to understand
  • Identify the reader to maximize impact
  • Identify the main message to get to the point
  • Focus the message to inform and persuade



Submit a short description of your next presentation


Webinar Two: Spoken Message (45 minutes)

Learn the simple to implement skills of organizing a one-way transmission to motivate others to pay full attention to your message. The organisational structure (when to say what) assists tremendously with comprehension and retention of even the most complex of ideas. Impress all with your ability to simplify the complex, get to the heart of the matter, and motivate receivers to want to pay attention.

  • Develop your presentation’s structure for comprehension and retention
  • Start strong every time
  • Polish delivery and make effective contact
  • Make performance anxiety work for you