Entries by MBGSiteAdmin

The Art of Client Engagement

The newest mbg program, The Art of Client Engagement, A.C.E., has now been delivered in every major city in Canada. The premise of the program is to increase the Emotional Intelligence, E. I. Quotient, of participants with a view to enhancing client relationships. The foundational elements of high E.I.: Empathy, Curiosity, and Patience are explored […]

Parliament Hill Fashion

A what-to-wear tutorial for those looking to land on the Hill Elizabeth Gray-Smith (ipolitics.ca) MPs live and breathe in the public eye. Standing in the house, scrumming in the halls, posing at podiums, swooshing through galas, flipping pancakes and picking up babies – there is no hiding from the camera. So, given the many public […]

Innovation in professional curriculum design: Emotional Intelligence in Open Concept Banking

Mackay Byrne Group is again on the cutting edge of professional curriculum design. Our new program Emotional Intelligence in Open Concept Banking is an innovative approach to giving front line client facing professionals and confidence and resilience to face the challenges of their new working environment. MBG has responded once again to a real need […]

How to do business in Toronto: Business Etiquette

Etiquette Essentials: In today’s professional environment our demeanor is on display for all to see. Be sure to operate with everyone in a manner that promotes your sense of decorum, comfort and confidence. Put others at ease by demonstrating excellent manners. Etiquette in the workplace is not a restrictive set of rules. In fact, quite […]

Being at your best with difficult people and situations

Let’s talk communication. Communication is easy when it’s easy. When we’re getting along with others, having fun, feeling comfortable it’s a pleasure to be communicating. Our communication competence is required of us when the going gets tough. Being at our best is required when we’re challenged by others, when we find ourselves in disagreement, when […]

Image: Your Competitive Edge

By Lynne Mackay, Image Consultant   It’s easy to think about what you wear as part of your daily routine, an almost unconscious choice. However, it is important to remember that clothes form part of your appearance and how people will evaluate you. Within 10 seconds of meeting someone, your subconscious has already noted certain […]

Being at Your Best with Difficult People and Situations

Let’s talk communication. Communication is easy when it’s easy. When we’re getting along with others, having fun, feeling comfortable, it’s a pleasure to be communicating. Our communication competence is required of us when the going gets tough. Being at our best is required when we’re challenged by others, when we find ourselves in disagreement, when […]

Network Well

Part of our collective professional responsibilities is to attend networking events in order to find business. Some of us are pretty good at it, most of us are not. For a variety of reasons, professionals come up empty handed when it comes to business development in this pseudo social/professional arena. The three elements of success […]