PERFORMANCE COMMUNICATIONS
Art of One Way Communication: From E-mail to Voice Mail
How are you being perceived through email, text messaging or voice mail?
Learn the simple to implement skills of organizing a one-way transmission to motivate another to pay full attention to your message. The organisational structure (when to say what) assists tremendously with comprehension and retention of even the most complex of ideas. Impress all with your ability to simplify the complex, get to the heart of the matter, and motivate receivers to want to pay attention.
Attitude: The Power of Choice in Your Life
Take charge of your attitude and take charge of your life with new strategies for beating negativity, eliminating doubts, and setting positive goals. Understand the power of thought, and its impact on prompting emotion. Recognize that thoughts are a choice, and that the right choice leads to better decisions and better outcomes.
Being Effective through Assertive Communication
Are you submissive, aggressive or assertive? Find out where you fit and why assertiveness is the best way to achieve your goals. Learn the words to use, the secrets of body language, and how to interpret other’s behaviour to make positive assertiveness a productive force in your life.
Being Your Best: Dealing with Difficult Situations
Interactions at work with colleagues, supervisors, and technicians don’t always go as smoothly as we’d like. One’s ability to maintain control in difficult to control situations is the hallmark of excellent communication’s ability. Learn to communicate via email and telephone to promote cooperation and effectively resolve issues that are deemed difficult. Recognize that conflicts will happen in the workplace, our goal therefore is to be at our best when it’s most required of us. Learn to use your voice and rapport building skills to reduce tension, deal with emotion, and make for a more stress free professional life.
To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Being assertive in clarifying expectations early in the engagement is essential.
This highly regarded course uncovers the often hidden motivations of why we act the way we do, and provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships. We’ll explore the typical difficult interactions of your workplace and role play approaches that lead to improved outcomes.
Communicating Courageously with Staff
Instead of directing your way through interactions that may, “win the battle, but lose to war”, learn to maintain an open and positive climate of supportive communication. Create and maintain your reputation as a fair minded leader who’s not afraid to speak up, and not afraid to listen. Learn the importance of seizing the opportunity to change your mind when given good enough reason to do so. Uncover your often hidden motivations about how you lead in order to build on your strengths and minimize your shortcomings.
Communicating with Clients: Questioning and Listening to Achieve Results
Learn to achieve your conversational goals with clients by asking the right questions and actively listening to the answers. Use closed and open questions strategically to move client conversations in the right direction. Learn to lead by involving people in a way that galvanizes their support in the short and long term. Practice one of the most important skills of career success: empathy. Learn to see agendas from the client’s perspective to enhance your own understanding, to build your credibility (and likeability), and to enhance your persuasive influence.
Conversation Management: Attaining Goals Protecting Climates
Conversing with your clients at the office, a conference, the golf club, or any other venue is always an opportunity to create and strengthen the relationship, or to inadvertently weaken it. It’s the conversations we have that build relationships. Understanding the ingredients of good conversation, knowing what to say and when, directing and redirecting the interaction, and being capable when it becomes difficult, are the hallmarks of excellent conversation management. In this entertaining and interactive session we’ll explore a pragmatic model of interpersonal effectiveness. We’ll increase our self-awareness, capitalize on the perceptual tendencies of others, and appreciate talk that includes and excludes. We’ll delve into the important elements of the conversational process: attitude, attendance and contribution. You’ll be given tips on putting your best foot forward, preventing conversational problems, and repairing interactions that do go astray.
Emotional Intelligence: “Most Predictive Trait of Success”
Join us for an illuminating program to view with new eyes the essentials of intercultural communication. Find out what the Harvard Business Review cited as the single most significant skill leading to career success. Leave with a new appreciation for generational differences and how we can thrive by tapping into our strengths.
Listening: The Emotional Power of Being Good
Learn how to expand your listening capabilities and become a more effective communicator. Listening is a learned skill that typically has been ignored as such; consequently, it’s our worst communication skill. Learn to take in greater amount of information, hear what’s not being said, and build relationships in this powerful session.
Team Deployment: Get it Done
This course allows team members to be more engaged with other teams and other members by learning more about what others do and how we impact one another. The course is a facilitated sharing session where we learn about:
- what we do
- how we do it, and
- how can we do better
We explore roles and responsibilities of individuals and divisions; the principles that guide the organization; behavioural competencies required to succeed; best practices; and problems and solutions.
This program is designed to engage individuals in their work and the work of others. The research is compelling. According the Gallup organization’s research: an employee who resides in the top quartile of the employee engagement continuum is three times more likely to succeed than in the bottom quartile.
Join us for an enlightening session that promises individual and team accomplishment in an atmosphere of sharing.
Workplace Climate: Office Diplomacy at Work
Unlike the weather, we control the communication climate in which we work. It’s up to us to decide if it’s going to be positive and confirming or negative and pessimistic.
Join us for an enlightening look at the control we have over our workplace environment.
- Delve into the psychology of our workplace behaviours and its influence on others.
- Understand the importance of creating a supportive workplace climate.
- Use language that fosters supportiveness rather than defensiveness.
- Listen as a tool to build goodwill.
We can’t control the weather, but we can create a workplace climate which respects privacy, fosters cohesion, and enhances professionalism.
