PERFORMANCE COMMUNICATIONS
Attitude: The Power of Choice in Your Life
Take charge of your attitude and take charge of your life with new strategies for beating negativity, eliminating doubts, and setting positive goals. Understand the power of thought, and its impact on prompting emotion. Recognize that thoughts are a choice, and that the right choice leads to better decisions and better outcomes.
Being Effective through Assertive Communication
Are you submissive, aggressive or assertive? Find out where you fit and why assertiveness is the best way to achieve your goals. Learn the words to use, the secrets of body language, and how to interpret other’s behaviour to make positive assertiveness a productive force in your life.
Being Your Best: Dealing with Difficult Situations
Interactions at work with colleagues, supervisors, and technicians don’t always go as smoothly as we’d like. One’s ability to maintain control in difficult to control situations is the hallmark of excellent communication’s ability. Learn to communicate via email and telephone to promote cooperation and effectively resolve issues that are deemed difficult. Recognize that conflicts will happen in the workplace, our goal therefore is to be at our best when it’s most required of us. Learn to use your voice and rapport building skills to reduce tension, deal with emotion, and make for a more stress free professional life.
To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Being assertive in clarifying expectations early in the engagement is essential.
This highly regarded course uncovers the often hidden motivations of why we act the way we do, and provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships. We’ll explore the typical difficult interactions of your workplace and role play approaches that lead to improved outcomes.
Diversity in Canadian Business: Emotional Intelligence at Work
Canada is becoming the most diverse country in the world. Meeting customer needs and providing quality service for this changing customer base is the biggest challenge facing the Canadian Service Industry. Customers who feel employees are indifferent to their needs will simply go elsewhere. Organizations that understand these new customers will be able to strategically align products and service communication to build strong relationships while cultivating customer loyalty and repeat business. The key to this is in our ability to adapt our sales communication to the comfort level and expectations of different cultures, different ages, different sexes, and different personalities. This workshop provides participants with the insights and practice required to make every customer interaction a personal and professional triumph.
Emotional Intelligence: “Most Predictive Trait of Success”
Join us for an illuminating program to view with new eyes the essentials of intercultural communication. Find out what the Harvard Business Review cited as the single most significant skill leading to career success. Leave with a new appreciation for generational differences and how we can thrive by tapping into our strengths.
Listening: The Emotional Power of Being Good
Learn how to expand your listening capabilities and become a more effective communicator. Listening is a learned skill that typically has been ignored as such; consequently, it’s our worst communication skill. Learn to take in greater amount of information, hear what’s not being said, and build relationships in this powerful session.
Workplace Climate: Office Diplomacy at Work
Unlike the weather, we control the communication climate in which we work. It’s up to us to decide if it’s going to be positive and confirming or negative and pessimistic.
Join us for an enlightening look at the control we have over our workplace environment.
- Delve into the psychology of our workplace behaviours and its influence on others.
- Understand the importance of creating a supportive workplace climate.
- Use language that fosters supportiveness rather than defensiveness.
- Listen as a tool to build goodwill.
We can’t control the weather, but we can create a workplace climate which respects privacy, fosters cohesion, and enhances professionalism.
