NEW PROGRAMS 2010
Team Deployment: Get it Done
Team deployment is a program about getting team members to understand their roles and responsibilities and those of other teams with whom they interact. This allows individuals an often assumed understanding of expectations about what it is they do and how it is affected, and how it affects others. We then explore what's required to be better at what we do. We see if our actions follow our organizational objectives and mission statement. After this we determine the behaviours required to do what needs to be done. These behavioural competencies are the ways we think, speak, act, etc. when doing our job. The we look at what is not working on our teams and/or our jobs and uncover ways of fixing the problems. We brainstorm obstacles and solutions. Finally, we develop an action plan to implement the new behaviours and strategies.
The Art of the Cocktail
Join us for a fun and illuminating cocktail party. Meet and mingle with your colleagues while we learn from the pros. Brush up on the protocols of introductions, business card exchange, conversation management, and more. Learn the secrets to business development through rapport building. Find out what to wear to your next social function to convey credibility and professional confidence.
Projecting a Winning Image: The Psychology of Perception
A universal perceptual tendency is to “judge a book by its cover”. We form lasting opinions based on what we see. In fact, over half of the impression you convey to others is based on appearance. The look of credibility, composure and professionalism must accompany the message for an audience or client to accept it. You must be believed to be heard, and we believe what we see.
Be sure to send the full message by visually presenting your professional credibility. This seminar is about attaining a professional presence that in all circumstances speaks well of you. Learn how your body language, dress and personal style impact the decisions others make of you and your ideas.
Performance Networking Strategies
Networking is the set of communication skills required to build relationships, inform others, and learn from and about co-workers, suppliers, and clients. Managing the impression you make and maximizing your ‘like-ability’ are the keys to making every networking opportunity consistently profitable. First impressions really are important. The way you greet people can set the tone for the entire interaction that follows. If you make a poor initial impression, you may spend the rest of your time overcoming it. In this fun and interactive workshop you will be given tips on putting your best foot forward with the right handshake, effective introductions, and presenting and requesting business cards with confidence. You’ll master the principles of impression management by exploring perceptual tendencies, the ins-and-outs of small talk, and the subtleties of conversation.
Employee Engagement: Inspiring Employees to Performance
An employee who resides in the top quartile of the employee engagement continuum is three times more likely to succeed than in the bottom quartile. Of publicly traded companies, more engaged organizations outperformed competitors by almost 20%. Employee engagement is one of the most significant determinants of profitability within a company’s control.
Based on the overwhelming research of the U.S. Gallup organization, this program uncovers the mind-set, and the easy to implement skills that lead to higher employee engagement.
We no longer live in a world where the paternalistic relationship between employee and employer exists. The company can no longer offer the traditional motivators of money, promotion, and job security- these are simply too scarce to go around. The new reality must engage through an implicit contract of mutuality where employees learn and grow, and have the confidence to take care of themselves even if the company can’t. The skills of validation, information, and participation are the underpinnings of the engagement premise that work satisfies human needs.
The relatively simple, and as a result consistently underestimated, power of: expectations, resources, opportunities, recognition, encouragement, purpose, progress, etc. have a (to put it mildly) profound impact on customer service, resignations, accidents, productivity, sick days, creativity, sales, and productivity.
Join us as we explore the practical strategies of engaging employees to their potential. Learn to spot the root causes of performance gaps and implement the appropriate interventions. Empower your employees by hearing their voices in a new light. Appreciate the power of a healthy, supportive communication climate in promoting growth and performance.
Networking Skills for Women: The psychology of female charisma
Networking is the set of communication skills required to build relationships, inform others, and learn from, and about, colleagues and clients. Appreciating gender communication differences, and separating gender stereotypes from reality is an important step to feeling comfortable in traditionally male, or female, dominated networking situations. Managing the impression you make and maximizing your ‘like-ability’ are the keys to making every networking opportunity consistently profitable regardless of gender disparities.
In this fun and interactive keynote you’ll be given tips on putting your best foot forward with the right handshake, effective introductions, and gender specific communication strategies. You’ll master the principles of impression management by exploring perceptual tendencies, the ins-and-outs of small talk, and the power of non-verbal communication.
Results Driven Interactions: Communication Strategies for Increased Efficiency
The structure and strategy of communication has a profound influence on the message reception and acceptance. Learn to organize and send spoken and written communication that gets to the point, clarifies the complex, and maximizes persuasiveness.
As the type of interactions become more varied, ie. internal, external clients; peers; subordinates, contractors; etc. the more important a strategic approach to communications is required to satisfy the multiplicity of requirements.
How are you being perceived through email, text messaging or voice mail?
Learn the simple to implement skills of organizing a one-way transmission to motivate another to pay full attention to your message. The organizational structure (when to say what) assists tremendously with comprehension and retention of even the most complex of ideas. Impress all with your ability to simplify the complex, get to the heart of the matter, and motivate receivers to want to pay attention.
Professional Integrity with Clients
Client negotiations can sometimes leave us feeling frustrated when we feel the client is being unreasonable. Our responses in these situations will have an impact on the present negotiations, engagement with the file, future business, and so on. Dealing with difficult clients requires that we be at are best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence.
To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Being assertive in clarifying expectations early in the engagement is essential.
Our responses to these clients must be based on professional integrity and assertive communication while still maintaining a supportive communication climate.
We need to explore the underpinnings of unreasonable requests and behaviours in order to understand them and move ahead with supportive professionalism.
Professional Assertiveness: Thriving in a male dominated workplace
Learn the strategic communication skills necessary to persuade management, colleagues and patrons in this popular professional development session. Appreciating gender communication differences, and separating gender stereotypes from reality is an important step to feeling comfortable in traditionally male dominated executive workplace. Achieve your long-term career success through audience centred communication tactics, and avoid the interpersonal pitfalls that stall professional growth.
Are you submissive, aggressive or assertive? Find out where you fit and why assertiveness is the best way to achieve your goals. Learn the words to use, the secrets of body language, and how to interpret other’s behaviour to make positive assertiveness a productive force in your life.
This workshop prepares support personnel to exercise successful influence through enhanced communication skills.
Diversity Issues in the Workplace
The ability to appreciate the perspective of another person is one of the most important interpersonal communications competencies leading to career success. Understanding ourselves better and appreciating the differences of others leads to an open and supportive communication climate. Getting input from people of different genders, ages, races, ethnicities, etc. enhances our problem-solving and allows us to make better and more inclusive decisions. A positive communication climate increases productivity, fosters potential, and enhances job satisfaction.
