Anyone who works at a desk knows the importance of good writing skills. This seminar is just what you need to write clear, concise, business letters, memos, emails and reports. Professionally relevant activities and basic dos and don’ts will have you writing like a pro as you discover the secrets to well-written sentences and learn how to quickly organize your thoughts.
Too much writing and too little time is the recurring challenge of the busy professional. Learning how to focus your main message and bring it to your readers’ immediate attention are the keys to fast and effective business writing.
In today’s professional environment our demeanor is on display for all to see. Be sure to operate with everyone in a manner that promotes your sense of decorum, comfort and confidence. Put others at ease by demonstrating excellent manners. Etiquette in the workplace is not a restrictive set of rules. In fact, quite the opposite is true. Learning a few simple social expectations can alleviate the pressure of, “am I doing this right?” Take this pressure off and allow yourself to focus on what matters: your colleagues, your clients, the opportunities in front of you, and even having a good time.
According to recruiters, image consultants and senior managers an image shake-up wouldn’t hurt most Administrative staff. Manners in the truest spirit of the term – being sensitive to the needs and feelings of others – still help determine whether you will get a job, whether you will advance, and how harmoniously your team will work together.
The most common, etiquette-related error in interviews is erring on the side of informality, and talking too much. Manners and image also play a role in advancement decision. People hire for skills, but they fire for attitude.
Today, the business environment tends to be less formal. I’m not sure that manners have declined, but certainly a great many things that could affect manners have changed. For example, in industries such as IT you have a more informal atmosphere accompanied with the high pressure of short term project deadlines. In this environment the corporate culture of calm decorum is key for productive interactions between groups and individuals. Beyond your technical skills, most of the things that affect your job chances do relate in some way to etiquette, in the broadest sense of being sensitive to others.
Here are a few tips to remember:
- Don’t talk too much
- Don’t be negative
- Focus on the needs of others
- Be punctual
- Be polite
Companies turn to image consultants because they want to put their best corporate face forward with customers and ultimately improve the bottom line. All employees must appear polished and professional when dealing with clients.
In general, manners seem to have deteriorated in recent years. Partly because of a greater informality in society, but also because start- up companies may not devote enough time to image. It’s really up to a company to set the tone of what its expectations are. An interview is a formal situation, even if it’s an internal referral. Don’t take it for granted and be too familiar.
Manners play an important role in the building of good work teams and in advancement decisions. Think before you speak; consider the consequences. Being in tune with the needs and sensitivities of others, and acting accordingly is the basis of business etiquette.
What kind of image do people conjure up when they speak to you on the phone? Do they picture you as confident and organized, friendly or aloof. Your tone of voice is important on the phone. Be sure to articulate clearly and speak slower- especially when speaking important information such as a call back number.
Anyone who regularly interacts with clients and want to build strong, productive professional relationship will benefit from the insight that Lynne Mackay and her partner Paul Byrne have to offer. You will learn how to project confidence and credibility in dealing with clients and peers, and how to conduct yourself with ease in any business/social situation.
- Office Diplomacy/Business manners, discretion, sensitivity to others
- Appropriate conduct/behaviors in the office and when meeting customers
- Reception Etiquette; the first introduction to the firms image; receiving guests
- Telephone manners; establish rapport with your telephone audience
- Speak with a confident tone
- Vocal quality
- Articulation and pronunciation
- Active listening strategies
- Professional Networking Skills; Working a room
- Approaching and Leaving Groups
- Successfully perform various types of introductions
- Use communication strategies to start and continue conversations
- Small talk topics to discuss and avoid
- Business card etiquette
- Effectively use kinesics and Proxemics to make clients/colleagues comfortable
The beginning of interactions is important…the most important. The primacy effect states that people will remember and be more influenced by the beginning of an interaction than any other part. This high impact two-part webinar series provides practical advice all professionals can use to begin any interaction in the best possible way. Interactions include meeting a person for the first time, the opening of a presentation, a voice message, writing an email, presenting on skype. Knowing what to say, and how to say it at the beginning breeds the confidence and composure needed for the rest of the interaction.
These webinars are most of all… practical. We’ll cover the easy to implement formats to follow for all our professional interactions.
Submit two samples of your emails.
Webinar One: Email Writing (45 minutes)
The imperative to communicate well is increasing. Clients, internal and external, do appreciate being informed, but only when the information is relevant, profitable, and well communicated. Don’t risk alienating others with poorly executed communication.
- Make written communication easy to write, easy to read, and easy to understand
- Identify the reader to maximize impact
- Identify the main message to get to the point
- Focus the message to inform and persuade
Submit a short description of your next presentation
Webinar Two: Spoken Message (45 minutes)
Learn the simple to implement skills of organizing a one-way transmission to motivate others to pay full attention to your message. The organisational structure (when to say what) assists tremendously with comprehension and retention of even the most complex of ideas. Impress all with your ability to simplify the complex, get to the heart of the matter, and motivate receivers to want to pay attention.
- Develop your presentation’s structure for comprehension and retention
- Start strong every time
- Polish delivery and make effective contact
- Make performance anxiety work for you
mbg’s Emotional Intelligence (EQ) Webinars focus on the most important EQ skills required in business today.
These, do not miss, webinars get to the heart of what matters most in our daily interactions with colleagues, clients, family and friends…. emotion. Our emotional abilities are learned, and can be improved with knowledge and practice. These webinar courses explore the most critical emotional quotients required in business.
Interested vs. Interesting
Revive the most important emotional skill to likeability. Realize that money (business, goodwill) flows in the direction of biographical knowledge. Think your way to a happier life.
Revive and incorporate your innate skill in three small talk opportunities, and witness your improved impact. Exercise self-compassion and live happier.
The Gold Standard of Emotional Intelligence
Incorporate the gold standard of emotional intelligence into your life. Like a rare commodity this skill predominates in high-performers but is available to all.
Begin creating a reputation that always speaks well of you.
Art of One-Way Communication
Learn the skills to be clear, concise, and appropriate when informing others.
Professionals do appreciate being well informed, but only when the information is relevant, profitable, and well communicated. Don’t risk alienating others with poorly executed communication. Impress all with your ability to simplify the complex, get to the heart of the matter, and motivate receivers to want to pay attention.
We all need to be aware of how our behaviour is being viewed by others, especially clients. It’s no secret that clients and colleagues are using the behaviour they see to form their lasting impressions of you. Feel comfortable in conveying your best self by learning the why, when, where, and how of professional protocols. These “rules” of office behaviour are not restrictive; in fact quite the opposite is true. Knowing what the expectations are, and knowing how to meet them provides a foundation of confidence and composure that enables personal expression without the worry of: “am I doing this right.”
Are you submissive, aggressive or assertive? Find out where you fit and why assertiveness is the best way to achieve your goals. Learn the words to use, the secrets of body language, and how to interpret other’s behaviour to make positive assertiveness a productive force in your life.
What to wear? What’s the right look? Does this even fit? Is this right for the weather? What you wear, how you look, and how you carry yourself makes a bigger difference than most people realize. Over half of the impression you convey to others is based on appearance. Be sure to convey the appropriate message by presenting your best professional self. The four major image appearance components; hair care, skin care, colour analysis, and wardrobe development are reviewed in depth. Both men and women will learn the “must knows” and the “never do’s” in this informative, entertaining, and interactive seminar.
To be self-confident in professional and social situations is a feeling of freedom- freedom to be you. To be encumbered by concerns of how you look, how you act, what to say, how to say it, etc. constrains your willingness to get involved, to be creative, to be assertive, ultimately to be yourself. This workshop takes the pressure off by giving you the easy to implement strategies of looking your best, conversing with confidence, and dining with grace. Learn how to network for results, listen to create goodwill, and make introductions with flair. Knowing you’re making the right impression with ease and comfort provides you with the psychological and emotional space to be yourself. This workshop is designed by choosing elements from our other full day workshops to create a customized experience for participants.
Unlike the weather, we control the communication climate in which we work. It’s up to us to decide if it’s going to be positive and confirming or negative and pessimistic.
Client negotiations can sometimes leave us feeling frustrated when we feel the client is being unreasonable. Our responses in these situations will have an impact on the present negotiations, engagement with the file, future business, and so on. Dealing with difficult clients requires that we be at our best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence. Our responses to these clients must be based on professional integrity and assertive communication while still maintaining a supportive communication climate. We need to explore the underpinnings of unreasonable requests and behaviours in order to understand them and move ahead with supportive professionalism.
Learn how to expand your listening capabilities and become a more effective communicator. Listening is a learned skill that typically has been ignored as such; consequently, it’s our worst communication skill. Learn to take in greater amount of information, hear what’s not being said, and build relationships in this powerful session.
mbg’s Programs can give you an enlightening look at the control we have over our workplace environment:
- Delve into the psychology of our workplace behaviours and its influence on others.
- Understand the importance of creating a supportive workplace climate.
- Use language that fosters supportiveness rather than defensiveness.
- Listen as a tool to build goodwill.
In the Professionalizing Your Personal Brand program, we introduce the professional personal brand concept with the purpose of encouraging all workers (receptionists to CEOs) to take control of their own careers. Unlike a personal brand which focuses on self-interested aspects of one’s private life, a professional personal brand is service-minded and is uncompromisingly focused on one’s value to others. Conventional wisdom of impression management asserts the importance of acting and dressing for success, as all of our observed actions shape expectations of future behaviours.
Demonstrate your brand
As the lines between professional and personal reputations become blurred, it is important to know how to leverage social media to one’s professional advantage and to avoid the reputation-destroying outcomes of politically incorrect tweets, inapt Facebook postings, and errant instant messages. In this seminar, you will learn to reclaim, recast, or renew your personal brand with a focus on professionalism. A professional personal brand honors the greater good one has accomplished for others and conveys one’s capacity to contribute value to your network of colleagues, clients, and customers.
Professionalize Your Brand is also available as a Webinar.
CAMS Visible Minorities TD Bank on June 21st. Networking workshop focusing on visible minorities.
Mackay Byrne Group Inc.
328 Frank Street
Tel: 613 233 2563 Fax: 613 821 2334